Shopify Inbox , 3,879 reviews

Overall rating
4.7
Counts per rating level
  • 76% of ratings are 5 stars
  • 14% of ratings are 4 stars
  • 4% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 4% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its convenience, affordability, and comprehensive features. They value its easy setup, seamless integration with stores, and minimal maintenance. Key features include a chat function, quick replies, and built-in product links. Additional features like automated responses, order tracking, and customer profile viewing are seen as efficient. The ability to offer products or discounts directly to customers is praised for boosting engagement and sales.

May 21, 2022

all good lots of features and happy days thank you .................................................................................

PC Traders Ltd
New Zealand
Over 2 years using the app
March 31, 2022

Works great so far! I've been using it for months and it really helps with connecting with our customers and answering their questions efficiently.

ShapeWaist
United States
Over 2 years using the app
October 28, 2020

Great app, looking forward to more features that are soon to come. Just applied the app to our site TruestYou.com

TruestYou
United States
Over 2 years using the app
Shopify replied November 2, 2020

Hello TruestYou, thank you very much for your feedback and review! You are correct, we will be releasing more features soon to help with running your store.

If you have any questions, don't hesitate to contact us directly at ping@shopify.com.

Best regards,
Veronica N.
Senior Support Specialist - Ping

December 15, 2020

Fast way to keep in touch with your customers. Great help Always improving and better. super recommended

URbrand
Portugal
Over 2 years using the app
Shopify replied January 13, 2021

Hello URbrand,

Thanks for installing Shopify Chat. And so glad to hear that you would recommend it to other Merchants. We are always working on improving Shopify Chat. If you have any other feedback or questions, please do get in touch with our team at ping@shopify.com.

Thanks again!


Ruby C.

Senior Support Specialist - Ping

August 28, 2022

Amazing and easy to use. The app is perfect for VA's as well and can be configured easily. I would rate this a 5 out of 5 App

ALLRJ
United States
Over 2 years using the app
January 21, 2021

Very easy to use for beginner and expert level computer users. I just installed so I will come back for a follow-up review. I like that this had very few steps as the app and site worked together in the background to limit how much I had to figure things out which is great for a business owner of two different businesses always on the go.

Breeeazy Love Shop
United States
Over 2 years using the app
Shopify replied February 3, 2021

Hi Breeeazy Love Shop, thanks for taking the time to leave a detailed review!

I'm so glad to hear that you found Shopify Chat easy to install and use! There is a great Shopify blog post on the benefits and best uses of chats. I recommend giving this a read.
https://www.shopifycompass.com/tutorials/building-relationships-and-driving-sales-through-live-chat

All the best to your success! Get in touch if you need anything else. Our team can be reached at ping@shopify.com

Thanks again,

Ruby C.
Senior Support Specialist - Ping

March 19, 2022

This app is great. It has helped me respond to questions from my store visitors when am off my desk. I also love the feature that lets me assign customers to my shop team. I love it.

Marginseye
Kenya
Over 2 years using the app
September 1, 2022

It's great to have the opportunity to be close to your customers at anytime and be able to guide and help.

loveliesstudio.com
Denmark
About 2 years using the app
May 16, 2022

perfect as I receive messages from website, insta and facebook. dont need to use 3 app and find cusomters request/conversations.

Lilly and Mimi Fabric Shop
United Kingdom
About 2 years using the app
June 23, 2022

È una buona App abbastanza veloce e versatile, sarebbe forse solo da migliorare l'interfaccia di messaggistica.

Balancershop
Italy
About 2 years using the app