Reviews (5,770)

Overall rating
4.7
Counts per rating level
  • 78% of ratings are 5 stars
  • 14% of ratings are 4 stars
  • 3% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly value this app for its real-time communication capabilities, enhancing customer service and engagement. Its seamless integration with Shopify, user-friendly interface, quick replies, automated responses, and direct product offerings through chat boost efficiency and sales. The mobile app and multi-device support allow for on-the-go management. Customization options and spam detection are also appreciated for creating a personalized and secure user experience.

August 19, 2023

Thanks for your services, you may as well visit WWW.STARLETSSHOPPING.COM for your shopping.

Starletsshopping.com
Canada
Over 1 year using the app
May 23, 2022

I use this app on our store. It's useful and the response time helps us to serve our clients better.

parischatsbeautyshop
Romania
Over 1 year using the app
December 12, 2019

I use this app to respond to customer chat requests because it works with apple chat when valid. I think the functionality is pretty good. Chat works on all devices I have tested and I can respond to multiple at a time. My only complaint is that it has to be used with Ping to respond with customers. It gets very tedious using my iphone to respond to all requests. I would love some functionality to respond via computer at some point.

Digital Media Warehouse
United States
Over 1 year using the app
Edited February 23, 2022

Need on Desktop:
Ability to search chats (a must)
Relabel chat headings (this was there before but can't find it now?). Super handy to be able to add a customer name or note there.
Save images with an extension, have to rename them every time right now to open them.
Bulk manage chats (archive etc)
Expire old chats after xxx days
Also need to be able to sent the chat to the customer in Email afterwards like Shopify support does.
Thanks

Telescopes Canada
Canada
Over 1 year using the app
Shopify replied February 16, 2022

Thank you for writing your review and for providing us with some suggestions here. I can see why all of the changes you've suggested would be helpful and I'll be sure to pass these on to our app development team. -Victor, Shopify Support

November 7, 2023

Elles est simple d'utilisation, connecter directement avec les produits

Bijouterie La Forge d'or
Canada
Over 1 year using the app
February 11, 2022

The chat feature is a good feature. It gives customers (and owners) a chance to ask questions and give answers, if not right away, within a reasonable time.

Knitting Closet
United States
Over 1 year using the app
Shopify replied February 18, 2022

Hi, Knitting Closet! I am so happy to hear our app is working well for you. Thank you for taking the time to leave your feedback. -Ivy, Shopify Support

Edited February 14, 2024

We've been using this app for about a year now. It's simple and straight forward to set, and easy for our team to manage and interact with customers on our website. It has all the tools needed making it chatting with customers an easy task. Highly recommended.

The only complaint, and I'm nitpicking, is the agent's avatar which doesn't display on the front end. It would be great if the avatar of the agent taking the call could be displayed on the chat instead of the smiley face to make the interaction more personal. Other than that, we love it.

by valenti® ORGANICS
United States
Over 1 year using the app
December 10, 2023

Works well

KenDoTronics
United States
Over 1 year using the app
Edited October 6, 2024

Boa tarde, preciso uma solucao para meu problema para que volte a funcionar como funcionava a quase 2 anos sem problemas. Nao quero uma solucao para aplicar em mais de 1200 paginas. Por favor, eu pago caro pela plataforma inclusive voces recebem uma comissao em cada venda, para ter meus problemas solucionados, problemas gerados pela propria plataforma. Estou realmente decepcionado com o meu ultimo atendimento que a resposta para meu problema era adicionar uma linha de codigo em todas minhas paginas que me custaria dias de trabalho por uma falha gerado pela propria SHOPIFY. Numero do meu ticket 51101767

NerdLoja
Brazil
Over 1 year using the app
November 15, 2023

application très utile et fluide . Je recommande !

Boucles d’or paris
France
Over 1 year using the app