Reviews (5,705)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly value this app for its real-time communication features that enhance customer service efficiency and sales. They appreciate its seamless integration with Shopify, user-friendly interface, and mobile accessibility, which allow for managing customer interactions on-the-go. Key features like quick replies, automated responses, and customization options, along with spam detection, are noted for saving time and maintaining a clean communication environment. Additionally, it's recognized as a cost-effective solution with substantial functionality at no extra cost.
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Excellent app. Easy to set-up and use. Has increased interaction with customers and sales conversions.
Works well enough, I get a few customers preferring to chat with me rather than use a contact form so it serves its purpose. Use this with the app on Android and again all works as expected.
amazing app and great features. keep it up shopify! I would definitely recommend this app to all shopify store owners
muy buena
It's really great, convenient, and easy to use. No extra setup.
We are not using the app to the full extent but will be setting it up shortly to take a full advantage the software. We can eliminate the other companies we are currently using - THANK YOU for making this part of our website monthly fee Is there a way for us to see or be notified when a customer is on our website as we see with the Tidio app?
Thank you for writing your review and I'm delighted to hear that Shopify Inbox has been a useful tool for you and your business! We appreciate you taking the time to reach out.
In terms of being notified when a customer is visiting the site, this is not a current feature but I will be sure to pass your suggestion onto our development. One thing you can do with Inbox is see which page the customer was viewing when they first message you, which appears at the top of the conversation window. -Victor, Shopify Support
The biggest thing that would help would be the ability to use it on a desktop as well. Interacting with a customer via typing on a phone, copy and pasting pages on a phone, etc. is far less cumbersome when in front of the computer, and so on. So, when at the desk, I'd prefer to use the computer and only when I have to, use the phone. Would make interaction/responses quicker, clearer and faster, and thus making the customer service better, if the goal of this app is to be service oriented.
Additionally, being able to adjust the location of the message icon on the site would be helpful in light of other apps that use the same floating concept. Maybe offering bottom left, bottom right, mid-right, mid-left, top-right, and top-left as options would be and helpful.
As someone else mentioned, a "ding" or audial alert seems to be of fundamental importance with an app such as this and it appears to be missing.
Good idea, but implementation needs to be a bit more nuanced with, at minimum, the updates mentioned above before we could reasonably consider using it.
Hello Catholic Productions,
Thank you for your feedback, and we understand your frustration at some of the limitations of Shopify Chat.
These are all great suggestions, many of which are already on our list of features and improvements.
We appreciate the feedback and hope to address some of your concerns soon.
Best,
Ellen
Good app, very easy to use and install. the good part is mobile app is also available. I can also assign chats to different team members
Need on Desktop:
Ability to search chats (a must)
Relabel chat headings (this was there before but can't find it now?). Super handy to be able to add a customer name or note there.
Save images with an extension, have to rename them every time right now to open them.
Bulk manage chats (archive etc)
Expire old chats after xxx days
Also need to be able to sent the chat to the customer in Email afterwards like Shopify support does.
Thanks
Thank you for writing your review and for providing us with some suggestions here. I can see why all of the changes you've suggested would be helpful and I'll be sure to pass these on to our app development team. -Victor, Shopify Support
Fantastic app. Easy to navigate. Easy to make changes. Does everything required and now I can serve our customers even better. Well Done.