Reviews (5,710)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly value this app for its real-time communication features that enhance customer service efficiency and sales. They appreciate its seamless integration with Shopify, user-friendly interface, and mobile accessibility, which allow for managing customer interactions on-the-go. Key features like quick replies, automated responses, and customization options, along with spam detection, are noted for saving time and maintaining a clean communication environment. Additionally, it's recognized as a cost-effective solution with substantial functionality at no extra cost.
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It helps me communicate with my customers. I get informed immediately and this enable me react immediately
super easy to use.
Son derece kullanışlı. Tek sorun instagramdaki postları veya imajları göstermiyor olması. Referans olarak müşterinin yardım istediği sayfayı ve resmi göstermesi son derece güzel olur.
I want to first say I am really appreciative to Shopify for putting out this app. I dont have a phone center, cant carry a phone with me everywhere, but people are finding this way easier to use than trying to email me or text me. We did have to put in the welcoming statement in the chat box that if we dont answer that their reply would be emailed or they could request a phone call, which seems to be working. But like other people, I am having buggy issues, like getting a notification that I have a message but then I cant access it, or when people jump pages in the shop, it disconnects. So for now its a 3 star, because I really like and appreciate the app but PLEASE FIX THE BUGS! Thank you!
Thank you so much for taking the time and for sharing such a detailed review! We're delighted to hear that our app has been helpful for your business and we appreciate the feedback. We will be happy to report these bugs to our development team. Thanks again! -Elias, Shopify Support
gayet sade. kolay. bir kaç özellik daha eklenebilir. beğendim kkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkk
Hi MARJ Butik, thank you for leaving a review and the feedback!
I'm happy to hear that you find the app easy to use. Please download the Shopify Ping app (https://www.shopify.com/ping) to your Android or iOS mobile device to gain access to more features like availability hours and saved replies. I'm including the link to the Shopify Chat help doc for more on setting up Shopify chat and the customer experience. https://help.shopify.com/en/manual/ping/shopify-chat
Feel free to update your review at any time and if you have any additional feedback or have any questions, please reach out to our team via the support link in the app, or directly at ping@shopify.com.
Kind regards,
Ruby C.
Senior Support Specialist - Ping
It's efficient. I don't have to go in and out of social media. I can work and respond to a question or comment and keep it pushing.
Brilliant app, works well once you've got all you integrations set up. Has helped us convert a lot of sales! Love how you can see the actions customers take with their cart while the chat is happening. Also, we have found that customers can send pictures by replying via email (even though your documentation says customers can't send pictures). It would be handy though if they could attach pics directly via the chat window
I'm delighted to hear that you've been enjoying using the Shopify Inbox app and I hope it continues to be of use to you, and that it continues to help you convert more sales!
In terms of the photo function, I can see why having it added to the chat option would be beneficial to both you and your customers, so I will be sure to pass your comments onto our team who develop the Shopify Inbox app. Thanks again for your feedback. -Victor, Shopify Support
Greatt
This app is perfect, I have used others and online chat is an important part of the business, customers can get a quick response
Hello Pickbin, thank you very much for your feedback and review! We totally agree how important it is for customers to get quick responses. Our data proves quicker replies lead to more sales!
If you ever need any assistance with Shopify Chat or Shopify Ping, please contact our team directly, ping@shopify.com.
All the best to your future success!
Best regards,
Veronica N.
Senior Support Specialist - Ping
It's a great app! Mostly useful, does its job well!
The only negative side of the app is that it does not let you customize most of their text. So, appart from the questions/answers (which you are free to edit as you please), the rest of the chat (title, disclaimer, etc) you have to stick to their translation, even if you want to switch to a more formal / less formal text (which many languages have, not everyone has a simple language like American English), you can't, it kind of ruins the experience if it does not match with the rest of the site's text style.
Hi there. Thank you for taking the time to leave your feedback, we truly appreciate it. As we can completely understand the impact of this, I've gone ahead and shared your feedback with our developers to consider in future updates. - Blair, Shopify Support