Reviews (5,761)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
Feedback submitted
Merchants appreciate this app for its real-time communication features, enhancing customer service efficiency and responsiveness. Its seamless integration with Shopify simplifies managing customer interactions and tracking orders. The user-friendly interface, quick replies, and automated responses save time and improve handling inquiries. Merchants also value the ability to offer products or discounts directly in chats, boosting sales, with added benefits from mobile access and customizable response options.
Refine
-
By rating
It blocks the whole page and does not let the visitor exit. If they reload the page, it loads back up. This is a horrible experience.
Hey there, thanks for taking the time to write a review. When you open the chat by selecting the icon on the online store - you can also select the application icon once again to close the chat. With that being said, the application should still allow you to still select items on the online store. If you are experiencing issues with the application blocking the page, I would suggest reaching out to our live support to have a further look into your online store and application: https://bit.ly/2AWw5VA.
like the way that all messages are held in one place, much easier to handle. Very slick indeed. Also good for customers to message us.
Fijne app, werkt goed en overzichtelijk. Gelijk inzicht in klanten en bestelgeschiedenis van deze...
good
I love this app. It's great that I can chat using the app and my customers receive messages as texts once they are offline. I would give this 5 stars if I could change the prompts. "Check order status" is not relevant to my customers and confuses them. Pls change the coding to allow shop owners to add different conversation starters.
Hello Plant Gather, thank you for your thoughtful review and feedback!
I'm so glad that you are loving the app so far! And, find it convenient to communicate with customers. Being able to enable/disable the automated order look-up feature along with adding additional automated flows is a great suggestion! I will be sharing this feedback with our Developers.
If you ever need any help, have questions or even more feedback, feel free to reach out to our team via the support link in the app, or directly at ping@shopify.com.
Thanks again,
Ruby C.
Senior Support Specialist - Ping
Está muy buena por el momento ni una queja, tenemos apenas 3 días usándola, pero excelente gestión del chat.
Insane app, no joke, if you're a newbie in the domain, it's an insane tool, thank you Shopify. Really easy to use.
Pretty good chat app! No need to integrate with social media which makes it more complicated. Thank you!
i am getting issue for speedtest for this plugin is there any solution ?
if it causing the trouble why should we use this plugin ?
For users on slow connections, external scripts dynamically injected via document.write() can delay page load by tens of seconds. Learn how to avoid document.write().
Source
Shopify Hosting
https://cdn.shopify.com/shopifycloud/shopify_chat/storefront/shopifyChatV1.js?api_env=production&c=black&i=chat_bubble&p=bottom_right&s=icon&shop_id=VgItDhwJnJ6eeWdnt3QHtTqq41qdZ2HPcOt4IVMG8p4&t=chat_with_us&v=1&vp=lowest&shop=53aa19.myshopify.com
Hi, there. Thank you for your review of Inbox. We have no additional reports of wide spread store slowdowns due to using the official Shopify Inbox App. If you believe that your store is being slowed down due to the app, please reach out to our Support Team using this link: https://shopify.link/vRnL. -Imogen, Shopify Support
Just ok. Needs significant more customizations options. Logos, branding, custom messages, FB messenger support.