Shopify Inbox , 4,353 reviews
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
Feedback submitted
Merchants highly value this app for enhancing customer service and boosting sales with features like real-time support, "Quick Replies", and customer detail provision. Its seamless integration with Shopify, mobile convenience, and email response option for missed chats are appreciated. The app's affordability and minimal technical issues are beneficial for small businesses. Merchants also commend the ability to offer products or discounts during chats, customize autoresponders, and gain insights into customer inquiries and shopping patterns. The support team is praised for their exceptional assistance.
Refine
-
By rating
Incredible app on so many levels. Shopify has done a good job keeping the app incredibly simple, easy to use and cross-device. That being said, this app lacks some very basic integration tools that knock it down from 5 to 3 stars. It would be amazing if it could do something as simple as integrate with Google sheets for reporting, Slack for notification and team tracking, etc. A Zapier integration would be really appreciated!
Hi, thanks for your feedback. I can appreciate and understand the need for adding those integrations you mentioned, so I'll be sure to pass on your thoughts to our internal development team so that they're aware of the requests that you've shared here with us. Thanks again, and great to hear you're currently enjoying using our app too! -Kimi, Shopify Support
its a best app tp connect with customer
i wish it had a ding when a message comes in so i can respond immediately. It pops up but if i wasn't on phone i wouldn't have known the message came in
Hi there. Thank you for taking the time to leave your feedback, we truly appreciate it. We can completely understand the benefit of having that as a feature for the app. I've gone ahead and shared your feedback with our developers to consider in future updates. - Blair, Shopify Support
Really needs voice or video connection to the customer for better customer service.
Buena Integración falta mejor notificaciones
The Chat works completely fine. I wish it had more customizations. For example: If we had any way to help/assist customers with what's already in their cart, such as adding different quantities, adjusting pricing, adding more customer service to the experience. I also would like to see a different away message based on the day of the week or time of day. Still very glad to have this function in the shop. Easy to install and easy to use.
Hi there, Ipothecary. Thank you for taking the time to leave us a review for Shopify Inbox! We appreciate that you've left us some feedback for the app. We're always looking to improve Inbox, so I'm happy to let you know that I'll pass this information along to our Product Team for their consideration. I can't promise what the result of your feedback may be, but you can trust that the team will be aware of it! Thanks again! -Imogen, Shopify Support
good day. I would give absolutely zero stars. the app is good, it works well. but. but the infected news from nigeria, no, enough, nerve wracking. shopify should probably think about their marketing partners as some in Nigeria say because they are fake. I have been watching it for the past month. damage the inbox app and even shopify, sad .... such a huge company. but otherwise the app is good. works fine
Nice app, easy to use, but hard to get documentation. As I'm trying to disactivate the first popup that displays itself, and couldn't find a way to do so. Please help about that!
Good but unfortunetely this app is not adapted for international website. Because we we can't translate the inbox in several languages, big default...
Hi! I appreciate the desire to offer multiple languages to your customers through Shopify Inbox. If you haven't already, please get in touch with our team via the Shopify Help Center (https://bit.ly/2AWw5VA) to let us know which languages you're wanting to translate to—that way, we can submit a feature request to our developers on your behalf. Thank you! -Sophia
Works well, but the limitation of not being able to attach files (pdf invoices / quotes for example) is a big isssue.