Reviews (5,444)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this app for enhancing customer engagement and boosting sales, highlighting its quick response capabilities through "Quick Replies" and automated responses. They value its seamless integration with Shopify for easy management of customer interactions and order tracking. The user-friendly interface and mobile app are praised for efficient management on the go. Additionally, the responsive and helpful customer support is frequently commended for assisting with smooth usage.
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So far it has been a very good experience.....
It does what it says on the tin, there are occasions I do miss the messages, but I'm not sure if that's my end of Shopify's but on the whole communication is good.
some spam gets through, 4 out of 5 emails are spam but all else is great
Good app. Would be better if you were able to see if other team member is writing to avoid duplicated responses.
Simple and easy to use application... 4* because we miss CRM or client link to save the history of any contact.
The AI function is perfect. We hope there is more data report for it. About the incoming conversions,the respond speed or something.
It's great and native to Shopify (obviously).
Only request would be more customisation options (custom fonts / CSS etc)
This app is great and our customers find it very useful too! I was initially a little unsure about it asking for their email addresses at the start of the chat, but it has allowed positive follow up when we've missed a question and also further information later on, when it's required, and that can only be good :)
Impressive and quick response, it boost my sales and helps a lot.
Very helpful and easy to use, only addition we would like would be to be able to attach documents