Reviews (5,275)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
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Merchants highly praise this app for its real-time chat and AI-powered suggested responses, which enhance customer interactions and boost sales. Its user-friendly interface and mobile accessibility make managing inquiries easy, even on the go. Seamless integration with Shopify stores and features like viewing customer cart history during chats, sending product recommendations, and offering discounts directly in conversations are noted. Additionally, its cost-effectiveness, with substantial functionalities offered for free, is highly valued.
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The Shopify Inbox app is really great and very helpful. It would be even better if customers could submit their phone number before contacting support. Also, image quality becomes low when sending images, which needs improvement. Other than that, everything is excellent.
Shopify Inbox is easy to set up and helps me chat with customers directly on my store. I like that I can see what customers have in their cart while replying. Sometimes notifications are a bit slow, but overall it’s a helpful app.
So much simpler and effective than our previous third-party chat (Tawk.io). See the customer contact info and their cart helps so much with product questions. And the mobile app is just perfect for responding quickly. I'm so glad Shopify integrated this and offers a free solution to a common problem.
Shopify Inbox has been a game changer for customer support and conversions.
It’s simple to set up, integrates perfectly with the store, and the instant answers + quick replies save a ton of time. I love how it keeps conversations organized and helps respond faster without sounding robotic. Highly recommended for any Shopify merchant who wants better customer experience and higher trust.
No issues, like that ai drafts responses, that over time are getting better and better and i often just have to push send when I answer queries now.
Great for keeping in touch with current and potential customers. On Apple devices you can bypass focus modes to ensure messages come through without delay.
This app allows me to respond to customers in a timely fashion. I love it.
★★★★★
Shopify Inbox is fantastic! The chat messaging is simple, clean, and incredibly easy to use. Navigation is smooth, the design looks great, and installation plus setup took no time at all. Absolutely a 5-star experience!
Update: Would like to see Ai added to this. So, we have an automatic reply to customers. I know there's quick replies, but not as good. Still 5 stars though.
really like this -all linked to customers , and their history etc -so makes it very very easy
i love it it helps me with my customer service faster. because email can get lost in all the spam we recieve on a daily basis.
this app helps a lot :o)