Shopify Inbox

Name: Shopify Inbox
Brand: Shopify
Rating: 4.7 (5788 reviews)

Pricing: Price: Free
Rating: 4.7 (5,788)
Developer: Shopify

View demo store

Use Shopify Inbox to turn browsers into buyers

Acquire new customers and close sales by connecting with shoppers in chat.

Shopify Inbox is a free messaging tool that lets you chat with customers as they shop. While you chat, use live customer information like products viewed, what’s in their cart, and past orders to tailor messages to your customer. Upsell by recommending products or offering discounts to increase order value. Quicker responses can increase conversion by up to 69%—help customers faster with Inbox’s AI-powered instant answers and suggested replies.

Add chat to your store with a seamless workflow in Shopify.
Answer questions quickly with AI-powered suggested replies.
Quickly understand who customers are with profile and cart details.
Send product recommendations, photos, and discounts without leaving the chat.
Automate greetings, contact capture, and FAQs to save you and your buyers time.

Highlights: Popular with businesses in United States; Use directly in Shopify admin; Works with the latest themes

Languages

English, French, German, Italian, Japanese, Portuguese (Brazil), Spanish, Chinese (Simplified), Chinese (Traditional), Czech, Danish, Dutch, Finnish, Korean, Norwegian, Portuguese (Portugal), Swedish, Thai, Turkish, Vietnamese, and Polish

Works with

Shop, Online Store

Reviews (5,786)

Overall rating

4.7

Counts per rating level

79% of ratings are 5 stars
4.5K
14% of ratings are 4 stars
791
3% of ratings are 3 stars
196
1% of ratings are 2 stars
82
3% of ratings are 1 stars
174

All reviews

What merchants think

This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.

Feedback submitted

Merchants highly recommend this app for enhancing customer communication, boosting sales, and increasing loyalty. Key features include "Quick Replies," real-time notifications, and direct tracking updates. Its integration with Shopify streamlines customer interactions, while automated responses and AI functionalities reduce response times. The mobile version supports on-the-go communication, and the user-friendly interface is complemented by a responsive support team attentive to merchant feedback.

December 1, 2024

updated review from 2* - they fixed the issue!! YAY thank you!!!

two star review: everything was working fine until two weeks ago. text bar goes all the way to the top now in the mobile app so i cant see anyone’s previous messages. THIS IS HIGHLY INCONVENIENT. i reached out to customer support & they said they will forward to the devs. idk how it’s not fixed yet. there’s been other issues w shopify too. kinda insane they don’t prioritize fixing these bugs as many small businesses rely on them. my shopify worked perfectly about 1 year ago. things seem to keep declining. i’ve never had to contact support so much.

Leelajournals - aarti aggarwal

United States

About 2 years using the app

Edited November 21, 2024

As of my last knowledge update in December 2023, Shopify Inbox has provided a seamless experience for businesses looking to streamline their customer communication.

The platform's user-friendly interface and integration with Shopify's ecosystem have made it efficient in managing customer inquiries, resulting in improved customer satisfaction and conversion rates. Its robust features, such as automated responses and order management, have proven to be invaluable for businesses, making it a highly recommended tool for e-commerce operations.

Keep in mind that there may have been updates or changes to Shopify Inbox since my last knowledge update.

ONFLAIR

Germany

Over 3 years using the app

October 30, 2024

I love this app. The ability to respond to customers quickly makes a significant difference. It is very user-friendly, and I highly recommend it to anyone looking to provide a better service to their clients.

Cleansmart

New Zealand

Over 3 years using the app

Support

Shopify can answer any questions you have about Shopify Inbox.

Developer

Shopify

Website

151 O’Connor St, Ottawa, ON, ON, CA

Resources

FAQ

Support portal

Launched

August 14, 2019

Data access

This app needs access to the following data to work on your store. Learn why in the developer's privacy policy.

View personal data:

Customers, store owner, staff information

Customers

Name, email address, phone number, physical address, geolocation, IP address, browser and operating system
Store owner

Name, email address, phone number, physical address
Staff information

Name, email address, phone number

View and edit store data:

Customers, products, orders, staff accounts, Online Store, Shopify admin, other services

Edit customers

Customer data
View products

Product listings, products, or collections
Edit orders

Assigned fulfillment, draft orders, merchant managed fulfillment, all order details for your Shopify Inbox channel, returns, or third-party fulfillment
View staff accounts

Staff accounts
Edit your Online Store

Checkout page, checking for web cookies and conversion tracking pixels, your Online Store settings, or theme
View Shopify admin

Legal policies
View other services

Apps
View other data

Brand settings, checkout settings, locales, or price rules