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Shopify Inbox

by Shopify

Connect with customers and drive sales with chat– for free

1082 reviews
Shopify app insights

  • Popular with businesses in the United States

Price: Free
View demo store

App highlights

  • Seamless workflow: use directly in Shopify admin

Key values section

Turn browsers into buyers

Share products, discount codes, and get powerful insights so you can sell more and focus on chats that convert.

Help more people in less time

Create quick replies, instant answers, and automated messages all from your admin and keep your brand consistent.

Centralize chats in one place

Chat in real time or use email to follow up when you can’t talk to customers live.

Featured images gallery

  • Set up in admin
  • Automatic message classification
  • Share rich product links in chat
  • Let customers self-serve with instant answers
  • Centralize messages in one place
  • Set up in admin
  • Automatic message classification
  • Share rich product links in chat
  • Let customers self-serve with instant answers
  • Centralize messages in one place

App details

Shopify Inbox

Shopify Inbox

About Shopify Inbox

Shopify Inbox is a free messaging app that lets you turn more chats into checkouts, no matter where they start. In fact, 70% of Shopify Inbox conversations are with customers making a purchasing decision.

Here’s what you can do with Shopify Inbox

  • Customize chat for your online store in just a few clicks from Shopify admin.
  • Connect Facebook, Instagram, and more to Inbox so you can easily manage customer conversations within a single app.
  • Instantly identify chats likely to lead to sales and understand customer needs with automatic message classification.
  • Know what customers have in their cart when they reach out to you using online store chat.
  • Send products, photos, and discounts without leaving the chat window to close sales faster.
  • Create a custom greeting and set expectations so customers know when you’re available for real-time help.
  • Save time by letting shoppers find instant answers to common questions about shipping rates, timelines, returns, and more.
  • Automatically collect a customer’s contact information before the chat starts so you can continue the conversation even if customers leave your store.
  • Use metrics in your admin to understand how chat is performing so you can plan for growth with confidence.

Eligibility requirements

To use Shopify Inbox you need:

  • An active Shopify plan
  • Access to a desktop web browser or an Apple or Android device to receive and respond to messages on shopifyinbox.com or via the Inbox mobile application

Launch date

August 14, 2019
Shopify Inbox

Shopify Inbox

About Shopify Inbox

Shopify Inbox is a free messaging app that lets you turn more chats into checkouts, no matter where they start. In fact, 70% of Shopify Inbox conversations are with customers making a purchasing decision.

Here’s what you can do with Shopify Inbox

  • Customize chat for your online store in just a few clicks from Shopify admin.
  • Connect Facebook, Instagram, and more to Inbox so you can easily manage customer conversations within a single app.
  • Instantly identify chats likely to lead to sales and understand customer needs with automatic message classification.
  • Know what customers have in their cart when they reach out to you using online store chat.
  • Send products, photos, and discounts without leaving the chat window to close sales faster.
  • Create a custom greeting and set expectations so customers know when you’re available for real-time help.
  • Save time by letting shoppers find instant answers to common questions about shipping rates, timelines, returns, and more.
  • Automatically collect a customer’s contact information before the chat starts so you can continue the conversation even if customers leave your store.
  • Use metrics in your admin to understand how chat is performing so you can plan for growth with confidence.

Eligibility requirements

To use Shopify Inbox you need:

  • An active Shopify plan
  • Access to a desktop web browser or an Apple or Android device to receive and respond to messages on shopifyinbox.com or via the Inbox mobile application

Launch date

August 14, 2019

Reviews

4.4 of 5 stars

The overall rating reflects the current state of the app. It accounts for all app reviews but prioritizes the most recent ones.

Counts per rating level
  • 60% of ratings are 5 stars
    651
  • 18% of ratings are 4 stars
    190
  • 8% of ratings are 3 stars
    83
  • 4% of ratings are 2 stars
    48
  • 10% of ratings are 1 stars
    110
View all 1082 reviews

List of reviews

Filter and sort reviews

  • 5 of 5 stars
    August 9, 2022

    Central Store

    Location Mexico

    Uso esta aplicación para responder de forma más rápida y correcta a mis clientes para que tengan una mejor experiencia de compra.

  • 5 of 5 stars
    August 9, 2022

    Jaiked

    Location Kenya

    Did great allowing customers to communicate with me. Reduced abandoned chcekouts since Clients can express any concern or ask questions they have before making an order

  • 4 of 5 stars
    August 9, 2022

    Ayurzon

    Location India

    Love it. Solves a lot of problems. now we can manage business, our customers from my mobile 24x7 from anywhere and also monitor all the customer communications. This has really boosted our sales.

View all reviews

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