Shopify Inbox

Name: Shopify Inbox
Brand: Shopify
Rating: 4.4 (1,647 reviews)

Price: Free

Rating (4.4)

Reviews

1,647

Developer

Shopify

View demo store

Let customers self-serve with instant answers

Highlights

Popular with businesses like yours

Based in United States

Built for your business

Use directly in Shopify admin

About this app

Launched

August 14, 2019

Languages

English, French, German, Italian, Japanese, Portuguese (Brazil), Spanish, Chinese (Simplified), Chinese (Traditional), Czech, Danish, Dutch, Finnish, Korean, Norwegian, Portuguese (Portugal), Swedish, Thai, Turkish, Vietnamese, and Polish

Acquire new customers and close sales by connecting with shoppers in chat.

Shopify Inbox is a free messaging tool that lets you chat with customers as they shop. In fact, 70% of all Inbox conversations are with shoppers making a purchase. While you chat, use live customer information like products viewed, what’s in their cart, and past orders to tailor your message to your customer. You can even recommend products or offer discounts to increase order value. Help customers faster with automated replies, FAQs, and a personal chat experience.

Turn on chat and track results with a seamless workflow in the Shopify admin.
Manage conversations from online store chat and Shop app.
Quickly understand who customers are with profile and cart details.
Send product recommendations, photos, and discounts without leaving the chat.
Automate greetings, contact capture, and FAQs to save you and your buyers time.

1,647 reviews

Overall rating

4.4

Counts per rating level

65% of ratings are 5 stars
1.1K
16% of ratings are 4 stars
271
6% of ratings are 3 stars
104
4% of ratings are 2 stars
62
8% of ratings are 1 stars
139

June 8, 2023

Sehr gute App!
Ich bin sehr zufrieden:)
ist übersichtlich und leicht zu bedienen. die automatische Antwort Option finde ich super, ist sehr praktisch wenn ich mal nicht online bin oder nicht sofort antworten kann. :)

Igoddessfashion

Germany

June 5, 2023

Pretty good cuh.

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Fitmark Jewelry

United Kingdom

June 4, 2023

Logs you out whenever you travel overseas (so don't forget your password) - the absolute rubbish we've come to expect from the utterly useless development team at Shopify.

Niccolò P.

United Kingdom

Shopify replied June 7, 2023

Hi, there. I understand that it must be frustrating to login again when you're in a new location, and I appreciate you sharing your feedback here. I'll be sure to let our developers know about what you've been experiencing. Thank you! -Sophia, Shopify Support

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