Featured images gallery
![Use Shopify Inbox to turn browsers into buyers](https://cdn.shopify.com/app-store/listing_images/5c413ee331721e49374ce06d0a7edc1b/promotional_image/CJea-dbDkvoCEAE=.jpeg?height=720&quality=90&width=1280)
![Use Shopify Inbox to turn browsers into buyers](https://cdn.shopify.com/app-store/listing_images/5c413ee331721e49374ce06d0a7edc1b/promotional_image/CJea-dbDkvoCEAE=.jpeg?height=720&quality=90&width=1280)
![Set up in admin](https://cdn.shopify.com/app-store/listing_images/5c413ee331721e49374ce06d0a7edc1b/desktop_screenshot/CJ7P8-GevfgCEAE=.jpeg?height=720&quality=90&width=1280)
![Automatic message classification](https://cdn.shopify.com/app-store/listing_images/5c413ee331721e49374ce06d0a7edc1b/desktop_screenshot/CJG8gOKevfgCEAE=.jpeg?height=720&quality=90&width=1280)
![Share rich product links in chat](https://cdn.shopify.com/app-store/listing_images/5c413ee331721e49374ce06d0a7edc1b/desktop_screenshot/COSdjOKevfgCEAE=.jpeg?height=720&quality=90&width=1280)
![Let customers self-serve with instant answers](https://cdn.shopify.com/app-store/listing_images/5c413ee331721e49374ce06d0a7edc1b/desktop_screenshot/CJiRl-KevfgCEAE=.jpeg?height=720&quality=90&width=1280)
Highlights
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Based in United States
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Use directly in Shopify admin
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Works with the latest themes
About this app
Launched
August 14, 2019
Languages
English, French, German, Italian, Japanese, Portuguese (Brazil), Spanish, Chinese (Simplified), Chinese (Traditional), Czech, Danish, Dutch, Finnish, Korean, Norwegian, Portuguese (Portugal), Swedish, Thai, Turkish, Vietnamese, and Polish
Categories
Chat , Promotions - OtherAcquire new customers and close sales by connecting with shoppers in chat.
Shopify Inbox is a free messaging tool that lets you chat with customers as they shop. In fact, 70% of all Inbox conversations are with shoppers making a purchase. While you chat, use live customer information like products viewed, what’s in their cart, and past orders to tailor your message to your customer. You can even recommend products or offer discounts to increase order value. Help customers faster with automated replies, FAQs, and a personal chat experience.
- Turn on chat and track results with a seamless workflow in the Shopify admin.
- Manage conversations from online store chat and Shop app.
- Quickly understand who customers are with profile and cart details.
- Send product recommendations, photos, and discounts without leaving the chat.
- Automate greetings, contact capture, and FAQs to save you and your buyers time.
4,194 reviews
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
Feedback submitted
Merchants appreciate this app for its real-time customer interaction, user-friendly interface, and easy integration. They find the customer profile and order history features useful for personalizing chats. The "Quick Replies" function, instant answers setup, and the ability to respond via email to missed chats are also favored. Merchants value the option to offer products or discounts during a chat. The app's affordability and supportive customer service are additional benefits.
Based on this app I can see Shopify really cares about helping store owners connect with their customers. To be able to message on the computer and via mobile we can stay connected even when offline. I would like the ability to easily switch between stores as I have several. I will get a notification from one store that I need to respond to and then another from another store. Switching back and forth easily will help me take care of my customers more easily. Thank you for all you do for us
When it's working it's fantastic! It works 90% of the time. Customer's don't ever see the hiccups. The two factor authentication login forces this app to log out occasionally. I do not always realized this occurs, then I won't get any chats to my phone for a few days. During my busy season this really helps convert sales; customers can get answers faster. Even if the answers are not instant, I can usually reply in a matter of minutes. I love the quick replies. Those answer 80% of the questions customers have "what is your return policy ?" "what are your size details ?" I ask customers to provide their email address so I can always track them down. Most people understand the chat is tied to a human being at a small business. Most customers will wait for a few minutes. I have had a couple people get on the chat and be rude and nasty, it hasn't happened for a couple years. So, I think it's a great plugin for your Shopify store. I've been using Inbox since it launched! I wish I could customized the placement a little more, the code lays on top of your store visual layout code...still that's the reality of UX design. Inbox is a fantastic little plugin by Shopify! I recommend to all business owners, especially if you're seeing a lot of abandoned carts or have a product with complex sizing options!
It works great for us, Easy to attach pictures, link stock, set up automated answers and quick replies. I've looked at more comprehensive inbox's but this one fulfills our needs perfectly.
About this app
Launched
August 14, 2019
Languages
English, French, German, Italian, Japanese, Portuguese (Brazil), Spanish, Chinese (Simplified), Chinese (Traditional), Czech, Danish, Dutch, Finnish, Korean, Norwegian, Portuguese (Portugal), Swedish, Thai, Turkish, Vietnamese, and Polish
Categories
Chat , Promotions - OtherBuilt by Shopify
About Shopify
4.2 average rating
15 years building apps for the Shopify App Store
151 O’Connor St, Ottawa, ON, ON, CA
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