Shopify Inbox

Shopify Inbox

Price: Free
Rating (4.5)
Reviews
Developer
Shopify

Highlights

Popular with businesses like yours
  • Based in United States
Speed tested
  • Low impact to your online store
Built for your business
  • Use directly in Shopify admin

About this app

Launched

August 14, 2019

Languages

English

Acquire new customers and close sales by connecting with shoppers in chat.

Shopify Inbox is a free messaging tool that lets you chat with customers as they shop - across many channels. In fact, 70% of all Inbox conversations are with shoppers making a purchase. While you chat, use live customer information like products viewed, what’s in their cart, and past orders to tailor your message to your customer. You can even recommend products or offer discounts to increase order value. Help customers faster with automated replies, FAQs, and a personal chat experience.

  • Turn on chat and track results with a seamless workflow in the Shopify admin.
  • Manage conversations from online store chat, Shop app, Instagram, and Messenger.
  • Quickly understand who customers are with profile and cart details.
  • Send product recommendations, photos, and discounts without leaving the chat.
  • Automate greetings, contact capture, and FAQs to save you and your buyers time.
1519 reviews
Overall rating
4.5
Counts per rating level
  • 65% of ratings are 5 stars
  • 17% of ratings are 4 stars
  • 6% of ratings are 3 stars
  • 4% of ratings are 2 stars
  • 8% of ratings are 1 stars
December 6, 2022

awesome little app managing the messages (from FB to Instagram to our actual website). and the best feature? it's free

AI X BLUEKIUM
Cyprus
Time spent using app: 11 days
December 6, 2022

Handige app maar niet als je webshop meerdere talen heeft. Je kunt je automatische berichten niet vertalen in meerdere talen.

Vercate
Netherlands
Time spent using app: Over 2 years
December 5, 2022

I liked this app to communicate with customers on my store. I did miss one contact, they left a message but I was not notified by email at all. I only saw it weeks later when I was logged in. I've since set my phone not to put this app to sleep so that might help. Otherwise its seems to work well.

LETTERCUT
Canada
Time spent using app: 2 months

About this app

Launched

August 14, 2019

Languages

English

Built by Shopify

About Shopify

38 apps

3.5 average rating

12 years building apps for the Shopify App Store

Support

Send a message

support@shopify.com

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