Reviews (459)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants appreciate this app for its ease of use and effective Shopify integration, enabling seamless inventory and listing synchronization. They value the user-friendly interface, time-saving features, and customizable templates that enhance eBay listing attractiveness. The responsive customer support is also highlighted for its quick issue resolution. Continuous updates and new features add to the app's value, making it a favorite for managing online sales across platforms.
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Absolutely effortless!! A million times over, THANK YOU!! Looking forward to the skyrocketing sales!!!
InkFrog made this so easy. Not only provided excellent customer support but took me through the whole process step by step. I was up and running in no time compared to other sites that were so difficult that I gave up on them. Cannot recommend InkFrog highly enough.
I have not long been using it but what have seen so far it looks great so I am going to upgrade to paid version. Thanks to the developer for creating this very useful app.
This app works for the most part. But we have had to redo our listings on the inkfrog side 3-4 times because the profiles, theme, etc. keep changing without us doing anything. Support just blames it on third parties, even though we don't even use any other third parties for ebay except for inkfrog. We have wasted COUNTLESS hours redoing our listings from this issue. Inkfrog will do NOTHING to make up for it. We have paid for inkfrog for awhile now and they won't credit us a penny for the wasted time, money and energy we have had to put in redoing listings because of their coding issues.
So, if you download this app, it may work...but don't be surprised if you have to do work on your listings multiple times.
UPDATE:
We now have a new issue with Inkfrog: It created hundreds of duplicates of some order because of a linking issue with their software (as mentioned by their customer service, not due to our fault - we have the transcript of this of course). Therefore, we now have 161 false orders that are completely unbalancing our financial reports (and forcing us to pay taxes for sales we haven't made) and now require manual cancelling, a task of many hours.
Inkfrog refuses to compensate us for that, even if they admit to the fault.
If you'd like to pay 20$ a month for a service that will cause you trouble because it just doesn't work: we totally recommend Inkfrog.
If you are looking for an easy solution to sell on ebay without any issues, keep looking and please, let us know what software you use because we won't be using Inkfrog anymore!
Previous Review:
We used their app for a while and starting a few months ago, we started receiving issues with sales on ebay not being pushed to Shopify: this created many inventory errors that we had to deal with. We've been in contact with customer support for days now and nobody is answering our questions. They gave us solution, that do not work (force synch orders, but force synch doesn't work because inkfrog says that the products are not linked to Shopify and of course... when you go see the product, everything is well linked) and all we get is ridiculous messages telling us that they "Pushed order #xxxx to Shopify", which is useless since we get 3 to 10 errors like these every days - what do you expect us to do, write to you 10 times a day so you can synch our orders?
Their customer support is a mess and your messages get transferred to one person to another and no follow up is done. The promise of this software was very high for us and the options seem fine, but IT SIMPLY DOESN'T WORK and nobody at Inkfrog has any idea what is going on.
After a week of terrible customer support, we will now invest our time into making a proper complaint to Shopify directly instead of being send ridiculous replies.
RetroMTL, I'm sorry you're running into these issues with syncing. I took a look at a few support tickets you had with our team regarding order sync. I believe I may have found the problem. On Shopify, there are products listed with a single variant yet on eBay these products have no variants. So when the order arrives from eBay, inkFrog is trying to sync to a product on Shopify that is set up differently than eBay, which is causing the sync to fail. I can't say for 100% certainty that this is the issue, but it is what I'm seeing at this point. I'll respond to your most recent support ticket with our team to continue with this investigation.
I have a semi large selection of products on my store, however eBay has a 5 product listing per month rule for new accounts, which is too low for me to work with. inkFrog managed to get in contact with eBay on my behalf and raise the limit on my account to a reasonable amount. Customer service is excellent as they were quick in getting back to me and resolved my issues in no time and even offered me advice on how to list my products with less issue. Would recommend if you want to expand distribution of products on your Shopify store to eBay.
Excellent pricing compared to similar products and the customer service that comes with it is of the highest drawer. Fantastic all around.
Stay away from this app. This app is constantly out of sync between our shopify store and ebay.
We've had to cancel more than 20 orders in the last couple of month. The worst part is their non existent customer service, they do not respond to emails at all. The chat is never available. Do yourself a favour and to provide you a broken service.
Great app, save time to listing on ebay
To much work fixing all the errors and double checking every listing . Good if you can use on a few top sellers but not a option what to download from website