Intuitive Shipping , 427 reviews

Intuitive has been a godsend for our small business.

We tried dozens of other apps before finding Intuitive. Intuitive is the only shipping app on Shopify App Store that has the capacity to allow us to build the complicated shipping scenarios and rate blending that we require. Not only does Intuitive have dozens of options for customization - they also offer fantastic customer service. Their nearly always available support staff are extremely knowledgable, friendly and dedicated - working right along side us to solve complex issues.

Chelsey and Michael, two team members we regularly work with have gone above and beyond to support our business. Their assistance and insight has been invaluable and they are the reasons we have a seamless check out and shipping and boxing process today. They have spent dozens of collective hours with us helping us build out our customizations, even staying overtime and working well beyond the scope of our scheduled call.

No other Shopify App offers this level of service and support. For all your shipping needs, Intuitive is the answer.

This is our favourite shipping app on the Shopify app store. We selected this app after testing several shipping Shopify apps since 2020. The user interface is simple to configure and is equipped with flexible cost adjustment options. It has been a great experience of using this app for the last 4 years.

We have two DHL accounts and Intutitive Shipping seamlessly integrates with both our DHL accounts. It accurately calculates shipping rates, inclusive of all DHL account surcharges and local state taxes for both the DHL accounts and displays the lowest one for the given shipping weight at checkout. We weren't able to integrate both our DHL accounts in other non-DHL shipping apps we tested.

The smart boxing feature helps us to select the smallest DHL package size based on the product dimensions. Besides being greener shipping, this also lowers the shipping cost thereby leading to a higher conversion rate.

Their customer support is awesome. We areable to immediately book a 30 mins call to troubleshoot any configuration issues and then receive a quick email follow-up.

This app is by far the best I've ever used. When I didn't understand the set up - they walked me through every step. When I needed to make changes over a year later, they again responded almost immediately with the solution. The best part, is that they didn't have to "fix" anything - it was just pointing me to the answer, or clarifying things. Can't recommend this any higher - Simply the Best Shipping solution I've used.

Shipping is super frustrating, especially with the limited built in Shopify system. Intuitive helped set things up on a whole new level domestically & international. They basically set everything up the way I wanted and have responded lightning fast to numerous issues that have come up. I definitely recommend giving them a try for your Shopify shipping needs.

We've been using this app for months, and it does deliver. And whenever we run into something trying to improve the user-experience, i.e. adding new scenarios, etc. the tech team is quick to respond and super helpful. Kudos!

We migrated to using Intuitive Shipping after years of struggling with native Shopify shipping settings. This has really given us a lot more control over what and when we charge customers. The set up was a considerable effort due migrating multiple stores at the same time and due to the fact we ship to almost all countries from each store so had a lot of zones and prices to configure. However it was well worth the effort as we have significantly greater control now without the need to leverage developer support anytime we want to make a rule change. I have high hopes for how we will continue to get more from the tool in the future. Migrating to volumetric weights has been a long term aim and this app makes that possible! The Support offered from the Intuitive Shipping team has been first class and have always been very responsive.

Intuitive Shipping has an incredible amount of functionality, which means it's a powerful tool and suitable for all business types, but it also means it can be a bit overwhelming to navigate if you're not savvy with shipping apps. I contacted their customer support before using the app to see if they could help navigate this, and they literally took us through step by step to get shipping configured for 68 stores, and were even able to jump in and configure most things for us.

They took all the stress out of getting shipping sorted for us, which made launching our website infinitely easier.

The customer service can not be faulted, they were patient and friendly and very very responsive. They're quick to resolve any technical issues, and they are helpful with troubleshooting configuration issues as well.

Highly recommend!

The app offer robust features allow for customization that perfectly aligns with my business requirements. Whether it's setting up complex shipping rules or configuring rates, Intuitive Shipping offers unparalleled flexibility and reliability.

What truly sets Intuitive Shipping apart, however, is their exceptional customer support. From the moment I reached out with a question, I was met with nothing short of professionalism and dedication. Their support team is incredibly knowledgeable and goes above and beyond to ensure that all my questions are not only answered but also thoroughly understood. They take the time to provide personalized assistance, walking me through any challenges I encounter and offering valuable insights to optimize my shipping strategies. It's evident that they genuinely care about their customers' success and are committed to fostering long-term partnerships.

After working with Intuitive Shipping for a few years, I can say that it is the most flexible, most capable shipping cost calculation app currently available. Once everything is set up correctly, the calculations work very reliably.

As with everything in life, there are some areas that could still be improved. For example, ZIP code brackets for various US states would be helpful for the initial set up. These must currently all be defined by hand, which can be tedious. The rule definition itself can also be complicated but Intuitive Shipping's support is top notch so figuring things out still works reasonably quickly. It would also be helpful to be able to sync or copy shipping rules across different shops. This is currently not possible and makes setting up more than one shop labor intensive. Last but not least, the plugin is pricey.

The app has provided flexibility we did not have before, and which does not come natively in Shopify. The support team is very helpful. Michael in particular has taken on my specific account and become intimately familiar with our requirements. He been a tremendous help translating those requirements into the Intuitive platform.