Reviews (149)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this app for its effective inventory forecasting and purchase order management, noting significant time savings. They value its extensive features, including demand forecasting, multi-location management, and integration with platforms like Amazon. Advanced functionalities like assembly management and profit analysis are also highlighted. The responsive customer support is frequently praised for enhancing the app's effectiveness in optimizing e-commerce inventory processes.
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This app ended up being useless for us, a huge waste of time and money. Be careful what you commit to, make sure you have an out if you can't use it.
We couldn't generate accurate forecasts that take into account the seasonality of our product. When set to last sales, which was originally recommended by the IP team, it dramatically over forecasted sales and reorders. The other two methods didn't work either. Forecasting at a category level was overridden in the system.
We were unable to plan Net vs Gross sales, return rate, or discount rate
Couldn't see critical metrics by week/month to create manual plans such as % to LY, build, discount rate, AUR, AIR. Couldn't group or view by key attributes or export a list of skus and each attribute column.
The interface is generally inefficient and difficult to navigate. Simple updates create a lag when attempting to save changes.
It's possible it would work for a non seasonal business with products that all have the same attributes, especially if there are a lot of people to manage it. Just make sure you can get out of it if it doesn't work.
I have a love-hate relationship with this app. The basic functions of being able to make and send POs, and see/sync inventories and invoices is great. The forecasting is so-so, and doesn't always display the data you need to see. Integration is also a PITA if you have a complicated store with multiple warehouses, and 3rd party fulfillment...I turned the 3P warehouses off in the settings, why are you still importing their inventory and variants?
Customer service is also lacking. You CAN'T call them. There isn't a number. So you're stuck sending chat messages, waiting for a response, then playing chat tag for days. I've also gotten incorrect information, with them not knowing they had some functionality that I found by clicking around, and being misinformed about how some apps integrate.
This app does save me time, but if I had the time to find another similar app, I'd jump ship.
Hi there,
Thank you for taking the time to write a review, it's a shame to see a love-hate relationship with our software, but your feedback is appreciated and it is always useful to hear genuine experiences from customers.
We are limited by what we can do regarding the setup of products from an external system, however I understand that we have provided guidance on how to align IP with that system so that the issue can be overcome. In addition to this I will make sure that we reach out to you and check that you have everything you need in relation to that matter.
Finally in relation to your feedback about forecasting, it would be great to get more information about the data sources you would like to see, we will ask about this when we reach out to you.
Kindest regards,
Ade
Inventory Planner by Sage
Jansen did a great job walking through a workflow issue of ours in real time to help resolve my issue. Not only was the explanation thorough, he's been extremely helpful following up and providing step by step directions for us to use as a resource internally.
Every time I've reached out to their support team, they are timely, courteous, and resourceful.
Hi there,
Thank you so much for taking time out to write a review for Inventory Planner by Sage. We always love hearing from customers 🥰
It is also really nice to hear that Jansen has been such a star! I will be certain to let him know you have mentioned him in a review, it is also lovely to see that you have had a great experience with the wider support team.
Thank you!
Best regards,
Ade
Inventory Planner by Sage
Just signed up for this, excited to see how it all works!
Hi there,
Thank you so much for taking time to write us a review!
It is great to see you are ready to see how the software can help you 😎
Please be sure to reach out to us via the Chatbot if you need any help from our Support team.
Thanks again!
Kindest regards,
Ade
Inventory Planner by Sage
Inventory Planner is good for stock forecasting and it's good to have a function to integration Amazon and manage the Amazon FBA PO in one app.
Hi there,
I just wanted to review out and say thank you for your positive review, it is always great to hear from our customers!
It certainly sounds like you are seeing the benefits of the software and it's many integrations! In your case Amazon.
Thanks again,
Ade
Inventory Planner by Sage
Inventory Planner is not robust enough for our needs and has a lot of bugs. Customer support is lacking after the initial training period. Once the initial training period is over the people who were helping resolve the issues just refer you to the standard support option. This app requires a lot of manual work to see the accurate results, and you need to be using the platform for over one year for accurate information as they can't factor stockouts from Shopify or Shiphero. One example of manual work that is needed to see accurate results is reviewing data for seasonal products vs new fasting selling items. We are a clothing brand so our default method is seasonal, but the app doesn't have the ability to use a different method for products that haven't been in our catalog for a full season without a lot of manual overrides.
Inventory Planner utilizes various forecasting methods and historical sales data to predict future demand. This helps you avoid understocking or overstocking items, leading to smoother operations and improved cash flow.
Hi there,
Thank you so much for taking the time out to review us, we love hearing from our customers!
That's what we do - exactly! I couldn't have put it better myself and it's wonderful to hear our mission evidenced so well by one of our customers.
Thanks again,
Tom (Inventory Planner by Sage)
Inventory Planner does a great job of helping me to plan orders for inventory replenishment. Simple and effective in helping me avoid wasted spending on unnecessary inventory while ensure adequate stock for items that sell well, based on my own shop's analytics.
UPDATE 5/17/2017: It's hard to express just how amazing the customer support behind this app really is.
At this point, we have completely replaced Stitch Labs for inventory management with Inventory Planner, which has simplified our workflow without compromising any of the features we need to manage our inventory start to finish.
Amazing app by an amazing team. Highly recommended!
We are very pleased with Inventory Planner. We've been looking for a user-friendly forecasting solution and have tried quite a few over the past year. Oleg's quick and personal assistance is also incredibly helpful. So much so, we're now writing PO's straight out of Inventory Planner so all can be easily managed in one place.
The main reason I'm giving 5 stars is due to the outstanding support that Jasper has provided! It's really good to have someone that cares and it's so keen to help when you come across with any issues with the App
Hi there,
Thank you for your fantastic review! We're thrilled to hear that Jasper's outstanding support has been a key reason for your 5-star rating.
It's incredibly important to us that our customers feel supported and valued, and Jasper's dedication to providing keen and caring assistance truly reflects our commitment to customer satisfaction. We'll be sure to pass along your kind words to him.
If you have any further feedback or need assistance in the future, please don't hesitate to reach out. We're always here to help and ensure you have the best experience possible when using Inventory Planner.
Thank you once again for your wonderful feedback and for choosing Inventory Planner!
Best regards,
Mike G.