Inventory Planner by Sage

Signing up for Inventory Planner is one of the worst decisions I've made in 13+ years as a business owner.

I chose it over the competition because it had the best interface and design. In practice, the software doesn't work anywhere near as smoothly as the sales pitch suggests. Everyday tasks require workarounds that eat up the time the product was supposed to save. For example Inventory planner will not sync to Quickbooks without manually syncing the web connector every time.

Onboarding was even worse. Over 10 weeks, we were shown several different ways to do the same operation, and the answer changed each time, after they checked with another team member. Nearly every question took days to answer because it had to go to their so called "tech team." They told us the onboarding sessions were being recorded multiple times. When I asked for copies, I was told they had never been recorded, despite them asking for permission to record each time. I also confirmed verbally, multiple times, the recordings would be supplied to me so I could go back over them and review the material. Be sure to demand your recordings after each meeting.

The contract structure is the real trap. They structure the contract so that you pay for a year in full up front. Onboarding does not start until full payment is made and contract is signed. By the time you find out how the product actually works you have no way out. The price is tied to your revenue, so as your business grows your costs only go up, regardless of whether the software is helping you.

If you read their contract and it feels one-sided, take that seriously, I wish I had.

Inventory Planner is an exceptional tool as far as forecasting is concerned. We'd recommend it to anyone looking for tighter control of their purchasing and reporting.

I’ve had an excellent experience working with Inventory Planner, and I’d like to highlight the outstanding support provided by their team member, Yi Chan. He has been consistently professional, knowledgeable, and incredibly patient throughout our interactions.

Chan took the time to understand our business needs in detail and guided us through every step with clarity and efficiency. His ability to explain complex functions in a simple, practical way has made a huge difference in our workflow. Thanks to his help, we’ve been able to optimise our inventory processes and feel much more confident using the platform.

Overall, I’m very impressed with both the product and the level of customer support. Chan’s dedication and expertise truly set a high standard.

Highly recommended.

We've been using Inventory Planner for over a year now, and it’s become an essential part of how we manage our purchasing and inventory across multiple sales channels. The platform gives us clear visibility into what to reorder, when to reorder, and how much to buy; all based on accurate forecasting and real-time sales data.

Highly recommend Inventory Planner to any growing e-commerce business that wants to take control of stock and purchasing decisions.

Terrible, terrible experience. Something broke with the connection at the end of September 2025 and it has basically rendered IP useless to us. The data is not syncing and we are not able to use it even though we JUST paid for an entire year ($4k).

Customer service is slow to respond and we're now demanding a full refund after 21+ days of "attempting to resolve this with our engineers."

Even their parent company, Sage, knows nothing about them. Tried calling Sage and cx was clueless as to who IP was.

If you choose to use them, I recommend proceeding with high caution and low expectations.

I had a very bad experience with their customer service. I needed help reinstalling the app and was ready to pay for the monthly subscription, but I was told that my company was too small for their service. They explained that they had changed their “business model” and are now focusing only on much larger companies. I was advised to contact them again once I reach more than 1 million dollars in annual revenue, and only then they would be happy to help. It was really disappointing to have the door shut in my face like that. They should clearly state these conditions on the App Store so smaller businesses don’t waste their time.

Stuck Paying for a Product We Can’t Use

We’ve been with Inventory Planner since before Sage acquired them—back when the platform was lean, reliable, and backed by great customer support. After the acquisition, our subscription cost was increased threefold.

In early 2025, after renewing our annual subscription, we transitioned to a 3PL that Inventory Planner had no integration with. Despite reaching out promptly to explain the situation and explore solutions, support offered nothing viable. As a result, we could no longer use the software.

We requested a refund for the remainder of the contract, but they refused. We’re now stuck having paid for eight months of a product we can’t use.

Support acknowledged the issue but hid behind policy instead of making any good-faith effort to help. If your business values fairness, transparency, and customer service, we strongly recommend looking elsewhere.

I've been using Inventory Planner for a while now, and while the tool itself is powerful and feature-rich, what truly makes it invaluable is the exceptional support team. Honestly, if it weren’t for the amazing help I’ve received—especially from Jansen—I would’ve already switched to another system.

Inventory planning can be complex and, at times, incredibly frustrating. Recently, I ran into serious challenges with skewed forecasts caused by limited Shopify data. Jansen didn’t just assist—he saved the day. His expertise, patience, and clear communication turned a situation that had me reaching out to competitors into a moment of relief. The support he gave was better than what I’ve experienced from most paid consultants.

If you're considering Inventory Planner, know this: the tool is solid—but what really makes it stand out is the world-class support behind it. And Jansen? He’s the best of the best. Give that man a raise.

We have been using Inventory Planner for a few years now and find it very helpful in managing our inventory and procurement process. The support team is very helpful too.

I've been using IP for about four years now, and it’s been a game-changer compared to our old spreadsheet-based planning. It’s saved us an incredible amount of time while helping me purchase the right inventory at the right moment. This has significantly reduced out-of-stock issues and optimized our cash flow. For the first few years, I didn’t spend much time on configuration—it worked almost perfectly out of the box. This year, however, we focused on fine-tuning it to better track our costs, and the results have been worth it. The IP support team has been fantastic throughout. I genuinely appreciate this app—it’s easily in my top three Apps my Shopify stores.