Inventory Planner by Sage

Great App, Great Service! Highly recommend using this App.

Inventory Planner is not robust enough for our needs and has a lot of bugs. Customer support is lacking after the initial training period. Once the initial training period is over the people who were helping resolve the issues just refer you to the standard support option. This app requires a lot of manual work to see the accurate results, and you need to be using the platform for over one year for accurate information as they can't factor stockouts from Shopify or Shiphero. One example of manual work that is needed to see accurate results is reviewing data for seasonal products vs new fasting selling items. We are a clothing brand so our default method is seasonal, but the app doesn't have the ability to use a different method for products that haven't been in our catalog for a full season without a lot of manual overrides.

When first getting to know the platfrom, it does seem like its a lot. But, once you know what you are looking at, all of that information starts coming together.

The only issue I have had so far was a variant/product issue where variats were loading as their own product rather than under the same product. I reached out to Customer Service and Jansen was the one who responded. We must have worked on this issue for 6+ months together, along with his engineering team. They did not give up until the issue was resolved. There was always constent communication between Jansen, the engineering team, and myself during the process.

If any other issues arrise I will be going to Jansen for assistance. I have been assisted by other customer service representatives before but since Jansen has more in-depth knowledge about our Inventory Planner, that I will contact Jansen for any further issues or questions.

Pretty much the best purchase planning app for Shopify. Have been using for years.

This app has taken my inventory management to a whole new level. What used to be many spreadsheets, complicated hours and hours of work. And a process that could not be delegated easily. Inventory planner has streamlined, simplified, and allowed me to confidently delegate.

I have multiple warehouses, and FBA. I also have tons of variations for each product and this system does it all.

Jill's amazing onboarding and support is a huge bonus and is the best fastest support I have ever received.

Couldn't recommend any higher!

Held hostage on a 12 month contract with Brightpearl on this Inventory Planner app, was paying about $300/month and they jacked it up over $600/month and required us to sign a 12 month contract. All this during our busiest time of year here in Q4, and threatened to shut down our account if we didn't renew even with asking to push the renewal to January 2023. Software isn't bad, but the service and sales tactics are the worst I have ever expierenced with a software company. Be warned and Brightpearl/Sage, really disappointed in the way you treated us on this and gave us no other option. -Ian, Co-Founder & CEO

To Further my response in response to your response Tom, you are actually making it worse by responding the way you have. There was no "free access through December" we have still been paying monthly at our more reasonable rate of $300/month, and you told us about our price increase right at the Q4 window, and still to this date havent given us a great answer into your complicated formula as to how you increased our price the way you did. We were told if we didn't sign a new contract in December that you would revoke our access to the software, so please don't try to and manipulate the way this all happened. Hand's down one of the worst experiences we have had with software, and your response is making it worse. My recommendation, just be honest and authentic with something like, "Sage bought BrightPearl, BrightPearl bought IP, and someone made a poor business decision to hold businesses hostage in their busiest time of year since they would have no other option, happy holidays"

This App has been great for us to better manage how we order inventory. Jill has been extremely helpful onboarding us and still helps us with any questions we have 1yr later! Claire also made us a custom solution that we really needed. Great team and great app. Highly recommended.

These guys are fantastic on service, they respond fast and make revisions blisteringly fast. They're very receptive to feedback and improvements, of which they've made many to cater to us. The app is also highly accurate. Thank you!

The best inventory planning application with fast support. If you have an issue their technical team immediately gets it escalated and fixed. Excellent communication and the app is the key to successful inventory planning.

I've used this app from the early days and it has saved TONS of time on forecasting. Support team is 10/10