Reviews (146)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
Feedback submitted
Merchants highly recommend this app for its robust inventory management features, including demand forecasting and efficient SKU management. It simplifies purchase orders and stock updates, saving time and reducing inventory-related stress. The platform is user-friendly, with helpful online resources and tutorials. Additional tools for barcode printing, profit analysis, and smart reordering based on stocktakes enhance operational efficiency. Merchants also appreciate the detailed inventory insights and analytics. Customer support is praised for its responsiveness, with team members like Jansen, Karen, and Jasper receiving specific commendations. Continuous improvements and effective integration with Shopify and other platforms are also noted benefits.
Refine
-
By rating
I have been using Inventory Planner for more than two years, and I find it to be an incredibly helpful tool. The platform is user-friendly, and there are many online resources available for review, including a YouTube channel. Inventory Planner helps me forecast future demand, monitor inventory KPIs, predict cash flow, and generate various reports. The quality of their online support is exceptional, and Karen is always available to help with any issue. However, as an Australian business, we are unable to receive live support due to the time difference. Overall, I highly recommend this tool as it has helped our business focus on the right areas and move in the right direction.
Hi there,
Thank you so much for taking the time out to review us - we really appreciate it!
It's great that Inventory Planner allows you to forecast demand and monitor your inventory so well. It's also wonderful to hear how well you're supported by our team - especially Karen. I'll definitely pass this on to her as I know she'll love hearing your feedback.
On your point regarding live chat for our Australian customers, we acknowledge this and are constantly working to add more features to all of our customers, wherever they may be. Thank you for bringing it to our attention.
Thank you again,
Tom (Inventory Planner by Sage)
Initially, I cannot recommend it to customers who use ShipHero. Considering its price, the system and implementation have been difficult. A simple matter has been made really complicated. Training costs $5000, where basic things are explained, but for the most part, I have had to dig out the answers myself. Pricing is based on revenue and does not meet expectations.
Customer service has been quick on the part of Inventory Planner. It's unfortunate that training is done by a third party and they are unable to answer more challenging questions.
I recommend first exploring lighter options such as Fabrikator.
Hi there,
Thank you for taking the time to share your feedback. We sincerely apologize for the difficulties you encountered, especially regarding your implementation and training process.
We understand that a smooth and straightforward onboarding experience is crucial. Your concerns about the complexity of training are being taken very seriously. We're currently working to streamline our implementation process and improve our training resources to make them more comprehensive and user-friendly.
It's also concerning to hear that you found the partner training insufficient for addressing more advanced questions. We are auditing and enhancing our training partnerships to ensure that all our customers receive the highest level of support and expertise.
I genuinely appreciate your positive comments about our support team at Inventory Planner. They are committed to providing quick and effective assistance, and we will continue to strive for excellence in this area.
We respect your honesty when it comes to exploring lighter options. However, we believe that with the improvements we're making, we’ll continue to provide the robust solutions that our customers rely on.
Thank you again for your feedback. It’s invaluable to us as we continue to improve our offerings.
Best regards, Mike G.
This app has become a critical part of our workflows for its excellent abilities to forecast inventory needs. And the support team is awesome, too. They can always track down an answer to my question, and there are a lot of features they can enable on the back-end for specific use cases.
Hi there,
Thank you very much for your feedback, we love hearing from our customers! :)
It's fantastic to hear how well Inventory Planner has fit into your tech and how impactful it is. It's great to hear how highly you rate our support team too, I'll be sharing this with for sure as I know they'll get a kick out of hearing how well they're helping.
Thank you again,
Tom (Inventory Planner by Sage)
At first, there's a bit of a learning curve, but once you get the hang of it, the Inventory Planner app is a game-changer. The support team is fantastic, always ready to assist when you hit a roadblock. Highly recommend!
Hi there,
Thank you so much, for taking the time out to review us, we really appreciate it!
It's great to hear how impactful Inventory Planner has been on your tech stack. It's also wonderful to hear how well you're supported by the team.
Thank you again,
Tom (Inventory Planner by Sage)
Pretty much the best purchase planning app for Shopify. Have been using for years.
Hi there,
Thank you so much for taking the time out to review us, we really appreciate it!
It's great to hear that you rate Inventory Planner so highly.
Thank you again,
Tom (Inventory Planner by Sage)
Have been using Inventory Planner for a couple of years now and it's helped us to streamline our processes. Very powerful tool that we need on a daily basis.
Hi there,
Thank you for your review, we really appreciate it!
It's fantastic to hear how well Inventory Planner has helped streamline your processes over the last two years.
Thank you again,
Tom (Inventory Planner)
Jasper was more than able to help you should probably at least try the demo it will for sure change your way of business.
Hi there,
Thank you so much for your review, we really appreciate it. It's great to hear how well Jasper has supported you, and your endorsement means a lot.
Thanks again,
Tom (Inventory Planner by Sage)
Super god service og hurtig respons
Hi there,
Thank you so much for taking the time out to review us, we really appreciate it!
It's fantastic to hear how well you rate our service and response time.
Thanks again,
Tom (Inventory Planner by Sage)
I like working with Inventory planner. Service is great.
Hi there,
Thank you so much for your review, we appreciate you taking the time out to give us your feedback.
Thank you for your kind words about the service we provide and I'm really pleased to hear that you like working with us - we feel the same way! :)
Tom (Inventory Planner by Sage)
Great App, Great Service! Highly recommend using this App.