Inventory Source , 215 reviews
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
Feedback submitted
Merchants appreciate this app for its ability to integrate large product catalogs from multiple suppliers and its automation features, including automatic updates of inventory levels and prices. The customer service is praised for its quick response and helpfulness. Some merchants have reported issues with inventory syncing and product data accuracy, but these are usually resolved promptly. While some find the pricing high, others see it as a worthwhile investment for the time-saving benefits. This app is especially beneficial for large-scale e-commerce operations.
Refine
-
By rating
Seamless integration, perfect connection with our store. Customer service is great, I called in a few times and they were always helpful.
The team at Inventory Source, have been nothing but brilliant. When you're dealing with endless stock their automation facility can help save time, and allow you to concentrate on marketing. Again, customer service has been excellent. The great thing is, I've asked for help outside the box, and they've been willing to listen and take on board my suggestions as a UK seller. It's always good in Business to have that type of rapport with one another. Especially when it benefits for both parties. They are on the whole a professional team, they get back to you pretty sharpish and at the end of day, if you need to speak to someone, the support line is always there. Thumbs up from me.
I signed up 4 days ago, and Inventory Source has failed to import my products from one of my vendors. Although the team has been replying promptly, but they have failed to resolve the issue. I keep getting emails saying Products 0, Success 0, Failure 0.
Update July 24, 2018
Inventory Source is now removing products from my store for no reason, and is no longer picking up products from D&H properly. I make sure that the option to remove out of stock products from the store is disabled in IS, and the removed products have since come back into stock, yet products still keep disappearing from my store.
I contacted their support and they were unable to provide a solution, now I have a customer who is looking for one of the products that has just come into stock, but IS keeps un-publishing the product every time it updates, and I have to manually re-publish it again.
Their support is now totally MIA, and I have a potential sale hanging in the balance. As a new business this could be make or break for me. My dreams of becoming an entrepreneur are hanging in the balance in IS is just effin' the dog.
Not happy.
-------------------------
Update June 4, 2018:
IS is now working, and products seem to be syncing to my store.
The directory of customer success reached out to me, in an effort to make amends. I appreciate that. I don't feel it excuses the over a week long process to get this set up, or the fact that it took a negative review to get IS working, but I can appreciate that sometimes things go wrong.
I will keep updating my review as things move along. So far, I finally feel like things are moving in the right direction, though the on-boarding process was much longer than I expected. I hope it ends up being worth it.
----------Old Review---------
I can't believe how much trouble I had with this app. Right now, I don't even believe that it works at all. Because after weeks of going back and forth with support, they keep coming up with excuses as to why inventory syncing won't work. Right now, I've literally paid money for no reason, other than to give them money for services not rendered.
Trust the other 1-star reviews. I should have and didn't.
shame you cant transfer things like theme settings, and background images etc, i wanted the store stores to look identical, just for two different countries.