Reviews (1,811)

Overall rating
4.9
Counts per rating level
  • 95% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly value this loyalty program for boosting customer retention and satisfaction, especially beneficial for small businesses due to its affordability and user-friendliness. It offers extensive customization options, POS integration, and an intuitive interface. The customer support is frequently praised for its quick and effective problem-solving capabilities, significantly enhancing the user experience.

June 24, 2022

I love how user friendly the apps are. I also LOVE how fast and reliable the support team is. Today, Esther helped me out with a few questions that I had and even went directly to my website to screenshot and show me what to do. Being that I am a visual learner, I appreciated it so much. I've already downloaded all of the apps I can with Joy, run by Avada.

Bhatta Designs
United States
4 months using the app
March 30, 2023

Such an amazing app! Customer service is top-notch! Replied within minutes and helped fix whatever issues I had. Recommend!

MOD & TOD
New Zealand
4 months using the app
May 20, 2023

So far, the app has been easy to navigate & edit rewards. Esther from the Help center was very quick and helpful, she resolved a small issue i had within 5min which puts me at ease if i have any further issues/have any questions.

SaltnCo
New Zealand
4 months using the app
Edited July 18, 2022

It is free, simple and fast. Response to customer is also warmly and fast.
I hope It will be free for small business with additional new features :)

yawshweole
Myanmar (Burma)
4 months using the app
Edited June 9, 2022

I had a very wonderful experience with the chat agent named Emily. She was very quick in handling my questions and needs. She was also very proactive in helping me with upgrades. It is nice to receive wonderful customer service. That alone speaks volumes for this company.
Thanks again Emily!

Mischa Lottie
United States
4 months using the app
Edited July 25, 2022

J'ai été guidé pour quelques réajustements dans le programme de fidélité Joy Loyalty. J'ai été aidé en cela par votre collaboratrice qui répond au nom de Juliana. Merci beaucoup à toute votre équipe.

Les Magasins Clark'n™
France
4 months using the app
Edited January 18, 2023

Jasmine was very specific and identified my problem quickly, thank you for your patience with my issue today. I hope to interact with more individuals like yourself

Aljealli ventures LLC
United States
4 months using the app
February 13, 2023

En tant que utilisateur de Joy: Rewards, Loyalty Program, je peux dire que je suis très satisfait de ce programme. L'interface est facile à utiliser.
Je remercie Emily de son aide apporté et de ca réactivité

Pnda13
France
4 months using the app
Edited January 10, 2024

Emily was very helpful in answering my questions with the rewards program.

Superscript Comics and Games
United States
4 months using the app
February 7, 2023

I've change from another loyalty app and for the time being I'm very satisfied with the change. I've an small issue that it's been quickly analyze by the dev team I'm sure that will be quickly solved. The app work smoothly and don't delay the loading time of my store

Mi Juego Bonito
Spain
4 months using the app