Reviews (1,791)

Overall rating
4.9
Counts per rating level
  • 95% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly praise this loyalty program for boosting customer retention and satisfaction, highlighting its user-friendly interface and generous free tier. Key features such as easy setup, customization options, and seamless POS integration are noted for enhancing customer engagement. The responsive and personalized customer support, assisting with custom coding and providing detailed guidance, is also commended. This app is valued for its comprehensive features and smooth integration with Shopify, making it a useful tool for increasing customer loyalty and engagement.

April 29, 2023

very good support very nice very quick enjoyed the little time that we had would reccomend him for next ppl

Kerzie
Canada
About 2 months using the app
February 6, 2023

Hana did a great job assisting me with questions I had and fixed the issues I needed fixed :) Super great way to reward your frequent customers.

Liv's Boutique
United States
About 2 months using the app
September 16, 2023

very good

flsun3d
China
About 2 months using the app
August 19, 2023

Wir starten gerade mit Joy. Bis jetzt läuft alles super.
Wir werden es hauptsächlich für unsere POS Kunden benutzen.
Auch der Support hat sehr schnell geholfen, da die Währungsanzeige auf Dollar gestellt war. Innerhalb von Sekunden wurde es auf Euro umgestellt. Danke dafür!

We're just starting with Joy Loyalty App. Everything works so far very good. we will use it mainly for our POS customers. Special thanks to Liz from the support team, who changed the currency sign within seconds from dollar to euro.

Stars&Lights
Germany
About 2 months using the app
May 9, 2023

This app has been great so far, especially considering the price compared to some of its competitors. It's integrated well with our reviews system, and the couple times we've needed to contact support they've been quick, polite, and very helpful. Thanks to Hana for all of your help!

Sock Dreams
United States
About 2 months using the app
Edited July 1, 2023

I chatted with Juliana today and she was super helpful! We are just getting started with Joy after using another program for many years! I cannot express how easy it was to get my questions and concerns addressed quickly. Really a good start to what I hope will be a great addition to our customer's experience.

Deb & Co. Boutique
United States
About 2 months using the app
June 20, 2022

Estoy empezando a usarla y me gusto mucho, muy comoda y senti mucho apoyo por parte de los trabajadores, el tiempo de espera era estimado de 2 horas y me contestaron en segundos!!!

Soulrise
Mexico
About 2 months using the app
September 13, 2023

This app is amazing! Why? It supports most of the things I wanted, although not everything I had in mind. Why would I even rate it 5 stars? I'm looking at the service in general, not just the app. Whenever you have a question, the live support is there for you immediately to provide the best assistance they can. Liz is very cooperative and enjoyable to talk to. She is a valuable asset to the team. Good job, Avada!

YesQ
Netherlands
About 2 months using the app
Edited May 12, 2022

Very helpful and responsive support team in helping me to enable features for the app. Fennic has been helpful in assisting me and answering my queries.

The Rose Ark
Singapore
About 2 months using the app
April 10, 2023

When i needed help removing the Joy branding, it was straightforward to do as Hana did it very fast while offering excellent customer service the entire time. 10/10!

Historical Wear
United States
About 2 months using the app