Reviews (1,795)

Overall rating
4.9
Counts per rating level
  • 95% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly praise this loyalty program for boosting customer retention and satisfaction, highlighting its user-friendly interface and generous free tier. Key features such as easy setup, customization options, and seamless POS integration are noted for enhancing customer engagement. The responsive and personalized customer support, assisting with custom coding and providing detailed guidance, is also commended. This app is valued for its comprehensive features and smooth integration with Shopify, making it a useful tool for increasing customer loyalty and engagement.

September 14, 2023

I had a bunch of questions regarding how the app works and about setting up the loyalty Program, Wendy was quick with the responding and helped me to understand the use of the program a lot better.

Still waiting to set it up but i think it will work wonders!

Europesnus.com
Denmark
5 days using the app
September 5, 2023

Fantastic customer service. I would give 5 stars, but there are a few little functional things I would love to have that are not quite there yet.

USM公式オンラインショップ
Japan
5 months using the app
Edited November 7, 2021

Would have been great but all text was not translatable. Couldn't translate even in code. That's a shame since most of it could be translated. Edit: customer support helped to translate all.

Tavarakeidas.fi
Finland
5 days using the app
Joy Loyalty replied November 1, 2021

Hi there,

Rainy here from AVADA. Thank you for your feedbacks. I saw you already translated almost text in our app. However, there are some labels not supported yet but we are actually adding them fully this month. And also, we can implement the translation for your right now so that you do not need to wait for the update.

I sent you a follow-up email, kindly check it so that we can help you at the soonest!

Best,
Rainy

September 10, 2023

Esther is super friendly and helpful! She answered all of my question and made the process super simple.

Sophie May Boutique
United States
5 days using the app
February 8, 2023

This app is garbage. I'm getting regular complaints from frustrated customers with inaccurate reward balances. Customer balances don't match the activity shown in their account. I'm definitely looking for a replacement at this point.

Tulsa Body Jewelry
United States
5 months using the app
Joy Loyalty replied February 8, 2023

Hi,
We would like to send you our deepest apologies for the issue you are having with the app!

Our dev core team is fixing the issue at our highest priority. We again greatly appreciate your understanding and patience with us and will keep you updated along the process. Please kindly check our email to receive our update.

Best regards,
Joy Loyalty team

November 6, 2022

I found some of the setup confusing, but the online support was straight onto it. Now I can offer points and rewards to my clients- win-win!

Nutrition by Yvette
Australia
5 months using the app
August 31, 2023

Liz was very helpful, knowledgeable and patient. I have zero knowledge about app setup but she was very patient to walk me through and completed the setup. She has saved me a lot of time. I believe Loyalty & Rewards Program is happy to have her as a teammate. Thanks Liz so much!

ipytravel.com
United States
5 days using the app
March 16, 2023

Hakeem was very helpful with the issue I had. Quick reply and excellent service.
I recommend the app. Thanks

naterra
Romania
5 days using the app
September 11, 2023

I just faced some technical issues recently. So, I contacted support and Wendy is the one who helped me a lot. And now everything is set.

3D® Mats Official Thailand
Thailand
5 days using the app
October 7, 2023

great app for Shopify a must-have app in every store and Jasmine support is super helpful

EASYCARE - India's Most Trusted Healthcare Brand
India
5 days using the app