Reviews (1,812)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly value this loyalty program for boosting customer retention and satisfaction, especially beneficial for small businesses due to its affordability and user-friendliness. It offers extensive customization options, POS integration, and an intuitive interface. The customer support is frequently praised for its quick and effective problem-solving capabilities, significantly enhancing the user experience.
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Would have been great but all text was not translatable. Couldn't translate even in code. That's a shame since most of it could be translated. Edit: customer support helped to translate all.
Hi there,
Rainy here from AVADA. Thank you for your feedbacks. I saw you already translated almost text in our app. However, there are some labels not supported yet but we are actually adding them fully this month. And also, we can implement the translation for your right now so that you do not need to wait for the update.
I sent you a follow-up email, kindly check it so that we can help you at the soonest!
Best,
Rainy
This app is garbage. I'm getting regular complaints from frustrated customers with inaccurate reward balances. Customer balances don't match the activity shown in their account. I'm definitely looking for a replacement at this point.
Hi,
We would like to send you our deepest apologies for the issue you are having with the app!
Our dev core team is fixing the issue at our highest priority. We again greatly appreciate your understanding and patience with us and will keep you updated along the process. Please kindly check our email to receive our update.
Best regards,
Joy Loyalty team
Esther is super friendly and helpful! She answered all of my question and made the process super simple.
I found some of the setup confusing, but the online support was straight onto it. Now I can offer points and rewards to my clients- win-win!
Liz was very helpful, knowledgeable and patient. I have zero knowledge about app setup but she was very patient to walk me through and completed the setup. She has saved me a lot of time. I believe Loyalty & Rewards Program is happy to have her as a teammate. Thanks Liz so much!
Hakeem was very helpful with the issue I had. Quick reply and excellent service.
I recommend the app. Thanks
I just faced some technical issues recently. So, I contacted support and Wendy is the one who helped me a lot. And now everything is set.
great app for Shopify a must-have app in every store and Jasmine support is super helpful
Really easy to use with tons of options. I reached out to support, and Emily went above and beyond answering all my questions and helping me navigate the software! Very very helpful!!!
Fantastic app and even better customer service! Great user experience and interface, easy integration with website, loads of options for customers to earn points, and loads of ways to customise to suit your needs and requirements. Plus, clear product roadmap with customer feedback being put into development. Highly recommend!