Reviews (1,742)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this loyalty program for its effectiveness in boosting customer engagement and retention, noting its cost-efficiency and robust features, even in the free tier. The app is user-friendly, offering extensive customization options and seamless integration with Shopify's POS. It is praised for reliable performance and responsive customer support, with staff members like Tiana, Hana, and Audrey receiving special mentions for exceptional service. Merchants report significant enhancements in customer loyalty and business operations, making it a favored choice among Shopify store owners.
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Excellent customer service! Associate was quick and attentive to my needs. Awesome experience, Thank you!
i just install the app so i am looking and check so as per servcice it is good. and for the price it is also looking good
I'm about to start using the Rewards program and I have got nice support from Hana, she is a great person.
Instant support and solution are given by Candace.
This reward point application more useful.
Thanks, Candace
This is a very very bad experience for me with the app. Reasons for 1-star review:
- The app still has some UI bugs (even in the demo store). And the open with hash URL did not work when put it in the store navigation (I had to reload the page to get the widget opened).
- I granted permission for their developer to fix the bugs. And this is when things got really bad. First, they turned on "Auto open the widget" without my approval. The referral pop-up also automatically appeared with a bug that stopped customers from exit the annoying pop-up.
- And yesterday, they edited the header.liquid file in my theme. The edit made customers unable to click "Add to cart". This damaged my business. I cannot take it anymore.
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The support is responsive. But their tech support needs improving.
I have just added this app to my store. It offers a lot for a free app, so I am looking forward to the benefits.
Esther was very helpful within the first few minutes of me setting up the loyalty program and helped me troubleshoot things as well as enabled some features for my store. Very kind and would highly recommend.
Good graphics
Super customer Support I think it is a good concenpt and customers do come back to use the points and to save money.
I had trouble embedding the app with my store, but the customer service chat team helped me out real quick through their chat. They responded to me realtime and fixed my online store issue in few minutes. Thanks to Lydia and William. Thank you very much guys. I really appreciate it.
I had some issues enabling the widget on the website but Emily was able to help me in less than 5 minutes. Your support team is very helpful and fast.