Reviews (1,812)

Overall rating
4.9
Counts per rating level
  • 95% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly value this loyalty program for boosting customer retention and satisfaction, especially beneficial for small businesses due to its affordability and user-friendliness. It offers extensive customization options, POS integration, and an intuitive interface. The customer support is frequently praised for its quick and effective problem-solving capabilities, significantly enhancing the user experience.

August 3, 2023

Customer service is outstanding. Fixed my issue right away with no hassle and app seems to work good now.

The Earth's Cauldron
United States
About 7 hours using the app
July 15, 2023

C'est la première fois que j'utilise l'application. Pour le moment je ne peux pas dire grand chose à part qu'elle est facile à utiliser et à intégrer, l'interface me semble, pour une débutante comme moi, plutôt très pratique et vraiment pas compliquée à comprendre.... Je teste encore l'application, donc il se pourrait que je rajoute des commentaires plus tard.
Une chose que j'aimerais également rajouter est l'efficacité et la rapidité en terme de réponse et d'action de l'équipe technique et plus particulièrement ABBY qui m'a personnellement assistée et était de surcroît très aimable et très efficace. Je continuerai donc de tester cette application que j'apprécie déjà beaucoup pour un début et compléterai mon commentaire.

BEE'JOOEL
France
About 7 hours using the app
January 6, 2023

Jasmine is helpful and efficient in replying on my questions and requests. Great App for rewards. Thank you

Lau (International) Distribution Pte Ltd
Singapore
About 6 hours using the app
August 29, 2023

Esther a résolue mon problème très rapidement et a été très cordial.
merci beaucoup a Esther de m'avoir aide a résoudre mon problème informatique.

Jeanty's Scents
Canada
7 days using the app
June 29, 2023

Very happy to cooperate with me and you provided me with everything I needed to solve my problems. Thank you my friend

My fashionmam Store
Hungary
8 days using the app
January 31, 2023

Amazing, fast support from Esther and Tony - they answered my questions quickly, and were able to help me with the formatting of the pop up. The app is easy to set up and the free plan has lots of great features - we are hoping it will really engage with our customers and not only grow our store, but also our database and social following too. Thank you.

Oscar and Tilly
United Kingdom
About 6 hours using the app
August 3, 2023

it was my first time with you, realy amazing plugin, and the team as realy copprative, my recommendation is for every one

Herbion Naturals
Pakistan
About 5 hours using the app
August 25, 2023

Great app and amazing customer support. I had a couple of things which needed changing and Hana was very helpful and sorted it out in minutes. If you're searching for a loyalty/rewards programme I definitely recommend Joy, in addition to being the best value loyalty programme, especially with the inclusion of VIP tiers, their customer support is also amazing.

Romulus Games
United Kingdom
About 5 hours using the app
June 6, 2023

Hana provided great customer service when setting up this app and was quick to answer all my questions!

Blue Sky Inspired
Canada
About 5 hours using the app
September 14, 2023

We just switched over to Joy from a different loyalty program. It was a pretty painless switch overall, we were easily able to import the points from the old system into the new one. I had a few issue getting the rewards to show up on the POS (which turned out to be me just being oblivious and nothing wrong with the app), but I clicked on support and typed in my issue, within minutes Hana was able to point me in the right direction and we are fully up and running now! Highly reccomend this app for ease of use and excellent support.

Portals Games & Comics
United States
About 5 hours using the app