Reviews (1,812)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly value this loyalty program for boosting customer retention and satisfaction, especially beneficial for small businesses due to its affordability and user-friendliness. It offers extensive customization options, POS integration, and an intuitive interface. The customer support is frequently praised for its quick and effective problem-solving capabilities, significantly enhancing the user experience.
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App works as good as any other loyalty program but at a fraction of the cost. Emily was very helpful in setting up the App to use with existing customer data so that all my customers were able to keep their points they've earned over the years.
Support is nice and prompt. App seems to work as designed in tests we did. Hopefully it boost sales.
Prakash was so helpful! I had a few questions when getting this set up and he was quick and happy to respond! Thanks so much for all of your help! :)
Service client réactif, je n'ai pas encore testé l'app mais ça semble être un bon rapport qualité prix.
I was not sure whether to use Joy or Smile and I am glad I chose Joy. I needed some help implementing parts to my store an Abby took care of it all! Thank you very much for a fast easy response!
SCAM, THEY MAKE YOU RATE THEM 5 STARS TO UNLOCK THINGS IN APP. PLUS THE APP IS BASICALLY USELESS UNLESS YOU ARE PAYING THE PREMIUM. MAJOR SCAM ALERT
Hi,
This is Daisy, customer success manager from Joy Loyalty. I have seen your 1* review and I want to follow up on the case.
Firstly, I am so sorry for the experience that you had with the support! We never want to put you in such a situation to force you to write the review if you do not want to. Besides, we always respect your honest review, which helps to improve the app better for you and other users.
Secondly, if you have more than 250 orders counted from the day you install the app past 30 days, you can consider upgrade to Pro plan to use more features. It is okay if you want to continue with Free plan.
As you have not had much time to experience the app while the misunderstanding happened between us, could you please give us a chance to continue supporting you? I have just sent you a follow up message to your mailbox. Please check on the update so we can assist you better.
Best regards,
Daisy
Very helpful team when I had issues getting this set up. So far I love this app and how it seamlessly integrates!
I am thrilled to share my positive experience with the JOY app. From the very beginning, the customer service provided was excellent. Liz guided me through the setup process, helped me import customer points and birthdays, and was always there to resolve any issues promptly and efficiently.
What impresses me the most about JOY is its incredible value for money. Not only does it come at an affordable price point, but it also offers a comprehensive range of features that meet all my needs. Whether it's managing customer loyalty programs or tracking rewards, JOY has got it all covered.
Overall, I couldn't be happier with my decision to use the JOY app. The exceptional customer service and the app's robust functionality will definitely make it an invaluable tool for my business. I highly recommend JOY to anyone looking for a user-friendly and feature-rich points and rewards app. It's an investment that truly pays off!
So far, so good. Trying to import my customers from another loyalty app into this one. Support has been phenomenal.
I received real-time and fast assistance. Operator Hana helped me set up and troubleshoot the app. 5 star service. Advised.