Reviews (1,786)

Overall rating
4.9
Counts per rating level
  • 95% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly praise this loyalty program for boosting customer retention and satisfaction, highlighting its user-friendly interface and generous free tier. Key features such as easy setup, customization options, and seamless POS integration are noted for enhancing customer engagement. The responsive and personalized customer support, assisting with custom coding and providing detailed guidance, is also commended. This app is valued for its comprehensive features and smooth integration with Shopify, making it a useful tool for increasing customer loyalty and engagement.

December 7, 2023

Great app, user friendly, and most importantly.. GREAT SUPPORT!!
Not only did Lydia assisted me with my inquiry, but also gave me a better idea about the tool I was asking about.
Well done Joy, you've got the best team!

E-Grab
Lebanon
4 months using the app
February 6, 2024

Great App with outstanding customer support.
A relentless team with super quick response time, able to figure out whatever inquiry you might have.
I’ve bothered them with countless questions which all have been solved. The app works great, and we’re happy that we choose them. We highly recommend the app.

ascopharm
Germany
4 months using the app
April 5, 2024

Very powerful app with a wonderful support team. Toby and the team took care of our set up problem and offered a solution. We hope to keep working with them for a long time, thank you!

Page One
Chile
17 days using the app
December 7, 2023

This app does exactly what we were looking for and was very easy to set up and customize. I had one small issue with theme integration code but Prakash was able to fix the problem in a matter of minutes.

Butterfly Reflections, Ink.
United States
About 2 months using the app
June 18, 2024

Nolan was great. He got me through the entire process of setting up my rewards program. Good app and good service.

Beauty Arena Secrets
United States
34 minutes using the app
May 7, 2024

audrey was super helpful to get my issue resolved

Smith House Couture
United States
About 1 month using the app
March 27, 2024

So far so good. Seems quite clear and in depth, so looking forward to implementing it into my store.
Had a few questions to ask and a lovely member Sunny helped in swift time. Straight to the point and polite!

My Store
United Kingdom
24 days using the app
December 4, 2023

Jasmine was awesome- fixed my problem in literally less than a minute- i didn't have to do anything!

Vesta
United States
Over 1 year using the app
October 16, 2024

Merci Hana pour votre aide.

Amour de Chanvre
France
About 22 hours using the app
Joy Loyalty replied October 17, 2024

Merci beaucoup pour votre retour ! Nous sommes ravis d'apprendre que Hana vous a aidé. Si vous avez d'autres questions ou avez besoin d'assistance supplémentaire, n'hésitez pas à nous contacter. Bonne journée !

February 28, 2024

Initially, we loved this app. My customers were thrilled to have access to collecting points and redeeming them with coupons. After only a short period of time, my app stopped working completely. Customers no longer were collecting points and we could not target the cause. I contacted customer support via email- because there is no quick and easy access to support- and began the process to try to correct the issue. I start the process of correction and then am ghosted by all members. In which I then have to begin the process all over. I am paying for this service and unable to use it. My screen is completely blank so I cannot even cancel my subscription. I am extremely frustrated with this company and will never recommend. Over a month of trying to resolve and/or cancel this issue and no one has offered to complete the task of helping me, or even cancelling the subscription.
Do not get this app. They’re junk.

Good Grief Refillery
United States
6 months using the app