Reviews (1,786)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly praise this loyalty program for boosting customer retention and satisfaction, highlighting its user-friendly interface and generous free tier. Key features such as easy setup, customization options, and seamless POS integration are noted for enhancing customer engagement. The responsive and personalized customer support, assisting with custom coding and providing detailed guidance, is also commended. This app is valued for its comprehensive features and smooth integration with Shopify, making it a useful tool for increasing customer loyalty and engagement.
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Love the service of this app, Tiana is very patient
20,000 old orders awarded 1.2 million points worth $37k; Joy Support ZERO!
After Joy updated their app, customers called in about dozens of emails awarding them points, for orders they had not placed. In total, the app awarded points to 19,866 archived, old or fulfilled orders, many pre-dating the app install. Customers had a total of 1,171,430 rewards points added to their account worth about $37,000 that they could cash in. The app sent thousands of emails to customers.
Joy said this was due to a Shopify error that affected some other app developers too, about Order Update API calls. We think the only apps to be impacted were poorly coded apps that didn’t verify API status updates. We do not believe that every reward app developer and other apps that rely on order status, and all their customers, had these issues. The Joy app should cross-reference any Order Status’s to check if orders are valid, that they are not old, archived, fulfilled. No verification occurred, the Joy app, either due to this Shopify issue or their update, which, we think, is more likely, just gave money away and corrupted the points balances of thousands of our customers.
The worst part, Joy offered ZERO support!! They offered no solutions and when we came up with a solution, they would not help us. To resolve the issue, all that we needed was a simple CSV download of all points activities. Simple for any basic web developer to provide. After about three weeks of numerous requests, we got nowhere. They offered NO help!!
The Joy app allows downloads of customer balances, and displays point activity. The app will not allow you to download points activity to resolve issues. We spent hours Cutting & Pasting off the app analytics screen because Avada Joy would not give us a download.
In conclusion, after dealing with many app developers, the support from these people is non-existent. They may help with small issues on how to use the app but could not offer any support for more in-depth issues. They communicate quickly, but never follow up with updates or manage any issues, basically just paying lip service, saying all the right words, but never actually supporting.
We have resolved the issue, without any support from Joy, despite numerous requests. We will be moving apps soon to a developer who offers technical support.
The risk with continuing to use the Joy app is that one-day, due to either poor coding resilience in their app; lack of activity and other data download options; very poor technical support; we would have to tell all our customers their points are gone, corrupted, and reset to zero. Either that or pay out $37,000 in incorrect points.
EDIT:
Update, Joy contacted us and apologised. As the app is good we have upgraded the rating. The issue was related to unarchived orders (auto-archiving interferes with our 3rd party systems). To make this app more robust, we suggested the ability to download point activities and scheduled customer balances backup. With those two items of data, the system can be restored if an issue occurs. We will revisit this review if the app and support improves.
Emily was super helpful. When we couldn't find an immediate resolution, she got her team to help me fix the problem firsthand. Thank you Emily and Joy!
I needed support to fix something, a piece of code that needed to be added, Emily was my point of contact and handled it great, thanks again for this
Audery
Thank you for your positive feedback! We're glad to hear that Audrey provided excellent support and that the transition from your previous rewards app was smooth. If you need any more assistance or have further questions, please feel free to reach out. We're here to help!
비용이 합리적이며 제가 찾던 기능이 모두 있는 유일한 서비스였습니다. 이제 세팅해서 잘 모르겠지만 좀 더 써보고 리뷰를 남기고자 합니다. Thanks to Emily.
소중한 리뷰와 긍정적인 피드백 감사합니다! 저희 서비스가 찾으시는 기능을 제공하고, 합리적인 비용으로 만족해주셔서 기쁩니다. Emily가 도움을 드린 점도 매우 기쁘게 생각합니다.
세팅에 대해서는 언제든지 궁금한 점이 있으면 연락 주시면 기꺼이 도와드리겠습니다. 앞으로도 서비스를 더 사용해보시고, 추가적인 리뷰도 기대하겠습니다!
감사합니다,
I absolutely love Joy! It's an amazing platform that offers everything I need for referral programs, points, and more. The customer assistance is top-notch - always friendly, helpful, and quick to resolve any issues. I couldn't be happier with the service they provide. 5 stars all the way!
This app is great, and I'm loving it so far! When it comes to Hana's support, I must give the highest praise. Her assistance in this app has been outstanding! There are lots of options to consider when setting up a program like this, and I really appreciate the guidance and help I've received from her through the chat feature. Most recently, Hana has helped me and was able to answer each question promptly. She provided screenshots to help me navigate to the right screens for setting up the options I wanted. Her professionalism and patience made the whole experience incredibly smooth. Thank you, Hana!
Hana was quick to help and her suggestions were clear and straight to the point.
As soon as I dowloaded the APP I was created by a real live rep. It is not an AI generate response. I love the fact that this app has a live person response within seconds. Audrey was super helpful and very patient in helping explain some misunderstandings.