Reviews (1,812)

Overall rating
4.9
Counts per rating level
  • 95% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly value this loyalty program for boosting customer retention and satisfaction, especially beneficial for small businesses due to its affordability and user-friendliness. It offers extensive customization options, POS integration, and an intuitive interface. The customer support is frequently praised for its quick and effective problem-solving capabilities, significantly enhancing the user experience.

July 1, 2024

Big thanks to Lydia and Anivia for their amazing support. The Joy app is easy to use and great for rewards management. Highly recommend!

Higismart
Portugal
About 3 hours using the app
June 29, 2024

Hi, I am not using the app, how can I delete all the data in my site?

ALECRIM.lab
Brazil
About 1 hour using the app
Joy Loyalty replied June 30, 2024

Hello,

Thank you for reaching out.
Upon checking, we noticed that the app has been uninstalled from your site as of May 29, 2024, you can be assured that there is no app code or data remaining on your website. Therefore, there is nothing that needs to be removed.

If you have any further questions or concerns, please feel free to reach out.

Best regards,
Joy Support Team

Edited December 10, 2023

After several days with a problem with the integration with Shopify POS, the entire team has done their part to solve the errors that prevented it from working correctly. They have offered us 24-hour support, even on Sunday. Therefore we can say that we are satisfied so far, we just have to continue testing the app to offer all its benefits to our customers.

LINDAS
Spain
6 months using the app
April 18, 2024

hanna support me very well , she bring me everuthing i need to undertand this app and keep going !! congrats!!!

Priti.co
Colombia
About 2 years using the app
July 3, 2024

huge thanks to Hana.

YUNZII KEYBOARD
China
2 days using the app
April 17, 2024

Hana was super helpful in assisting me to edit some storefront icons! Great service. Thank you.

Didier Lab Latvia
Lithuania
About 1 year using the app
May 6, 2024

great app, easy to set up. Chin was really helpful as well

ehm accessories
Malaysia
9 months using the app
December 12, 2023

The app works great, support is even better. Kind, prompt, and professional. I'm still using the free tier, but plan to upgrade soon.
Thank you!

Ultra Ferric
United States
11 months using the app
April 20, 2024

The app is doing okay so far, I am using the free plan right now. The Customer Service team members (Tiana, Toby, Esther) are very helpful and have provided immediate support when needed. It's a bit disappointing that the point balance function cannot work with the Shopify New account type and hopefully this can be resolved in the future.
Also, when customer redeemed their coupon, under the Reward list, it only shows the code and the reward description (e.g. Discount £1 for every 100 points) but not the actual amount of the coupon, I think it would be more helpful for the customer to see the value of their coupons if they have redeemed more than one.

A Little Fish Fashion Boutique
United Kingdom
4 days using the app
October 20, 2024

Merci à Hana pour ses conseils !

BABYCUTE
France
2 days using the app
Joy Loyalty replied October 23, 2024

Merci beaucoup pour votre retour ! Nous sommes ravis que les conseils d'Hana vous aient été utiles. N’hésitez pas à nous contacter si vous avez d'autres questions, nous sommes toujours là pour vous aider !