Reviews (1,812)

Overall rating
4.9
Counts per rating level
  • 95% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly value this loyalty program for boosting customer retention and satisfaction, especially beneficial for small businesses due to its affordability and user-friendliness. It offers extensive customization options, POS integration, and an intuitive interface. The customer support is frequently praised for its quick and effective problem-solving capabilities, significantly enhancing the user experience.

February 1, 2024

Easy to setup, works great and integrate perfectly with little effort to our store. Big thank you to Hana for helping me with the setup, she was very friendly and eager to help. I would recommend this app without hesitation!

NORTHWOOD CO.
Canada
4 months using the app
February 6, 2024

I just downloaded the app today and I am loving it already. It was very simple to set up and I love the customization options. I had a little bit of a hiccup and Pamela was able to quickly help me resolve my issue.

The Lotus Label
United States
2 months using the app
May 12, 2024

Discovered Joy when setting up my new store and I feel like this is the best bank for the buck. Friendly UI + functionality makes Joy the app to go for our store.

On another note, the support team is super quick and solved our issue in a blink, thank you William!

Glow-Tique
United States
4 days using the app
January 15, 2024

Great app that is relatively easy to set up and use. The online chat feature is great if you have any questions. Audrey, in particular, has been super helpful with excellent advice and great response times. Highly recommend :)

Kill Joy
New Zealand
3 months using the app
January 25, 2024

it was very responsive app after using other apps no reponsive like this app it was Lydia on support that guide me on everything 5 stars thankyou

TrusJoy
Morocco
9 months using the app
December 29, 2023

Amazing customer support from Audrey.

Two minutes after talking, problem was solved.

Looking forward to moving forward with the App.

A Melt In Time Ltd
United Kingdom
6 months using the app
April 5, 2024

Very powerful app with a wonderful support team. Toby and the team took care of our set up problem and offered a solution. We hope to keep working with them for a long time, thank you!

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Chile
17 days using the app
January 26, 2024

I recently set up Joy: Loyalty & Rewards Program and had an outstanding support experience. Audrey, Jasmine, and Juliana were incredibly quick in addressing my setup issues, providing efficient and friendly assistance. Their 24/7 availability made the process seamless, and their expertise ensured a smooth setup. Joy's customer support team truly goes above and beyond, making them a top choice for anyone seeking a reliable loyalty and rewards program.

Cantata
Belgium
6 months using the app
March 27, 2024

So far so good. Seems quite clear and in depth, so looking forward to implementing it into my store.
Had a few questions to ask and a lovely member Sunny helped in swift time. Straight to the point and polite!

My Store
United Kingdom
24 days using the app
June 1, 2024

Great app and the customer service was very fast and responsive with Audrey.

Thrift Galore
United States
9 days using the app