Reviews (1,786)

Overall rating
4.9
Counts per rating level
  • 95% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly praise this loyalty program for boosting customer retention and satisfaction, highlighting its user-friendly interface and generous free tier. Key features such as easy setup, customization options, and seamless POS integration are noted for enhancing customer engagement. The responsive and personalized customer support, assisting with custom coding and providing detailed guidance, is also commended. This app is valued for its comprehensive features and smooth integration with Shopify, making it a useful tool for increasing customer loyalty and engagement.

February 18, 2024

This app is best for my store to bring customer easily with small easy steps. And Liz is the best in customer care helps me where my app can do best perform. Liz ⭐⭐⭐⭐⭐ Awesome Service.

Freedom Finds
India
About 2 months using the app
February 15, 2024

I am delighted to express my absolute satisfaction with the Joy: Loyalty & Rewards Program, an outstanding platform that truly elevates the customer experience. From seamless navigation to a plethora of rewarding features, Joy has exceeded my expectations.

I would like to extend a special note of appreciation to Hana, whose assistance has been invaluable. Hana's expertise, patience, and dedication in guiding me through the program showcased the epitome of customer service. It's rare to find such a combination of professionalism and genuine care.

The Joy: Loyalty & Rewards Program, coupled with Hana's exemplary assistance, has not only added joy to my overall shopping experience but has also fostered a sense of loyalty to the brand. Kudos to the entire team for creating a program that truly lives up to its name.

Thank you, Hana, for your commitment to excellence. I wholeheartedly recommend Joy to anyone seeking a top-tier loyalty and rewards program.

Sincerely,

Ingar
Agent

Agent
Norway
About 2 months using the app
March 28, 2024

I have had a great experience so far with this app, and Tiana in customer service has been very helpful when I have had questions!

HOME
United States
26 days using the app
March 20, 2024

I had as support Lydia. She has been absolutely amazing helping me out through all my issues. Support on this app is great and quick!

Wikari
Spain
About 1 month using the app
December 27, 2023

It's easy to use, I get great support from the technicians. Abby helps me get a lot of work done.

Kikifriend
China
5 months using the app
February 4, 2024

Very useful rewards program. It's the most complete so far after comparing tons of plugins here on Shopify. Support is top-notch. They resolve all my issues within a day. And special thanks to Liz for quickly helping me on any of my questions, fast!

My Buddy Gard
Australia
29 days using the app
February 28, 2024

awesome customer service, easy to navigate around the app

Masterpiece Singles
Indonesia
7 months using the app
Edited September 22, 2024

I got instant help from Hana in setting up the embedded pages for referral program. This App has proper support have been using it for more than 6 + months

Sprouteez Store
India
8 months using the app
April 2, 2024

It's been easy to use, add tiers, points, and redemptions. Customer service has been great. I've dealt with Hana, and she responded to my questions with easy-to-follow instructions and direct answers. We are excited to use the app and hope our customers enjoy it as well.

Dr. Sebi's Cell Food
United States
6 days using the app
August 23, 2024

Merci pour l'aide immédiate trouvée auprès de Hana via le chatter.
L'application répond pour le moment à mes besoins : programme de fidélité : récompenses + parrainage.

Gratuite (je démarre mon activité doucement) + en français ;)

Owen & Polette
France
30 minutes using the app
Joy Loyalty replied September 5, 2024

Merci beaucoup pour votre retour positif ! Nous sommes ravis d'apprendre que Hana a pu vous aider rapidement et que l'application répond à vos besoins pour le programme de fidélité et le parrainage.

N'hésitez pas à nous contacter si vous avez d'autres questions ou si vous avez besoin d'aide supplémentaire. Nous sommes là pour vous soutenir dans le développement de votre activité.

Merci encore pour votre confiance et à bientôt !