Reviews (1,811)

Overall rating
4.9
Counts per rating level
  • 95% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly value this loyalty program for boosting customer retention and satisfaction, especially beneficial for small businesses due to its affordability and user-friendliness. It offers extensive customization options, POS integration, and an intuitive interface. The customer support is frequently praised for its quick and effective problem-solving capabilities, significantly enhancing the user experience.

May 9, 2024

quick respond, and solve the problems perfectly. especially thanks Nolan and the technician: Williams.

USKO OPTICAL
Hong Kong SAR
About 1 year using the app
January 5, 2024

Sweet customer service, thank you Liz. Glad I found this app. I installed multiple and this one has exactly what I was looking for! I'm happy : )

The Hair Studio
Netherlands
2 months using the app
February 2, 2024

The app works well. The customers support is excellent! We thank Hana from the Joy: Loyalty & Rewards Program Team who has supported us to solve a problem.
We recommend this app.

Shibui
Italy
About 1 year using the app
April 3, 2024

I highly recommend this app! It's very user-friendly, and I particularly appreciate the excellent customer service provided by Emily. She is incredibly helpful and kind. Thank you!

COZMOA
United States
21 days using the app
January 10, 2024

Really good and easy to use app - The customer service is excellent. I had couple tricky modifications and questions how to reach the ideal outcome for our website. Together with customer service and developers, we managed to find solutions to all of my questions. The explanations and walkthoughs were really easy to understand. I recommend the app highly!

Merkattu.fi
Finland
2 months using the app
March 27, 2024

Great experience when needing to get help. The tech team Tiana and Anivia solved my problem and were quick and easy to deal with.

Refill Nation
New Zealand
6 months using the app
January 25, 2024

Hana was terrific in helping us set up our loyalty program for our customers. Looking to see how this addition helps our stores conversion and customer loyalty retention

LifeStyle Emporium
United States
7 months using the app
February 26, 2024

Wonderful app. It has all the functionalities I want under one roof. Our customers are also happy since we switched to Joy. The support team is really responsive and fixed the issues which I was facing. The handoff between their team is spectacular and seamless. A special thanks a lot to Abby, Gideon, Lydia, Hana, Toby, Esther and Emily for their help. They were proactive in providing a solution. Recommend this app to all

Herbal Strategi
India
2 months using the app
May 26, 2024

User frindly interface and the technical assistant - Tiana & Tony is super helpful. Thanks a lot!

HK Coffeeholic
Hong Kong SAR
12 days using the app
January 19, 2024

It´s a great App for the Rewards Points.
Lovely customer service, very professional. We have had Esther and Tony to resolve an issue and they were awesome and very fast to solve it.
Thank you.

CosmeSelect
United Kingdom
11 months using the app