Reviews (1,730)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this loyalty program for its generous free tier and cost-effectiveness, enhancing customer loyalty and engagement. It features a user-friendly interface with customizable rewards and loyalty points, and integrates seamlessly with POS systems for improved online and in-store experiences. Exceptional customer support, particularly from staff members like Tiana, Hana, and Audrey, is frequently praised for responsiveness and effectiveness in resolving technical issues quickly. Merchants express confidence in the app's ability to boost business operations and customer satisfaction.
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The app has only crashed on me once so far, but it is incredibly easy to navigate and set up and customer service with Jasmine was quick and great!
TS was very quick to respond to setup problems and Audrey was very patient to help solve them.
I got great customer service from Pamela
awesome
There were a few small issues whilst setting up the app but the customer support provided by Liz and Esther was very reassuring. William did a great job in resolving the issues in a short space of time. I would definitely recommend the app not just for the functionality and how good it looks but also for the support from the app team.
Great app & lightning-fast responsive support. I needed a hyperlink in my header to trigger the app widget and Hana & Toby did it within 10 minutes. I'm really impressed :)
So far so good,
Easy to set up and customer support is great, especially Lydia. we just finished setting the program together and are about to launch it. We'll update this review as we go. :)
New to the app, had questions and they were answered almost right away. The agent was very helpful.
Just moved from one of the other big loyalty programs because since they sold the support has been downhill and the system buggy - to the stage that I've got customers emailing me very upset as their points have disappeared and they think we are deleting them. If working with Joy Loyalty & Rewards is as good longterm as the onboarding I'll be with them for life! Thanks for your help guys.
Intending to subscribe and was exploring the app, Esther was great in assisting to my queries and very responsive
Thumbs up to the before-sale service!
The app is also very user-friendly and even for the free plan you have many things to explore and trial, will be upgrading soon, thanks team!
Experience with Support has been great! Esther and Abby answered all our questions and supported us to migrate seamlessly to Joy. Thank you!