Reviews (1,788)

Overall rating
4.9
Counts per rating level
  • 95% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly praise this loyalty program for boosting customer retention and satisfaction, highlighting its user-friendly interface and generous free tier. Key features such as easy setup, customization options, and seamless POS integration are noted for enhancing customer engagement. The responsive and personalized customer support, assisting with custom coding and providing detailed guidance, is also commended. This app is valued for its comprehensive features and smooth integration with Shopify, making it a useful tool for increasing customer loyalty and engagement.

June 13, 2023

Just setting it up but the features seem to be great and the support is quick and helpful! Hana took care of my simple needs within minutes :)

Butcher Boy Meat Market
United States
12 months using the app
May 15, 2022

I needed help, the response was instant. Very helpful customer service...............................................

AutoFX Car Care Products
Australia
12 months using the app
June 28, 2023

i really love the app, i love the support AND I LOVE Hallyfe he kept helping me till the end.

Much appreciate the hard work and effort you guys are doing !

Hallyfe Your the MAAAN ! Well DONE.

Madhouse
Kuwait
12 months using the app
Edited February 28, 2023

So far I've had a good experience. Esther was a great help with getting things set up. The app seems pretty easy to use and to set up.

Recently worked with Hanna and see was able to help get several features sync to my website. I will say getting the Klaviyo integration to work was a bit of a headache but we managed to get everything taken care of.

TOYA REY HAIR CARE
United States
12 months using the app
February 1, 2023

good app with great customer service!

Maison Threads
United Kingdom
12 months using the app
June 21, 2022

Marcus was amazing and very helpful! I was very satisfied with the help he provided. I needed help getting the app all set up for my business and it was much easier than I expected it to be and Marcus made it even easier. So thankful I found this app!

DishBliss Kitchen, LLC
United States
12 months using the app
September 28, 2023

Joy Support was very patient and helpful with me as I navigated setting up my rewards program. I had a busy day where I was in and out of the chat room, but after a few hours, I got it all set up and we're excited to offer our customers this new feature and to help our business while doing it! I appreciated their help so much. I would definitely recommend Joy.

STEELY BOUTIQUE
United States
12 months using the app
August 2, 2021

Very user friendly app! I am loving it! Thank you to Rainy and her team! They have an excellent support too!

ORYA Jewelry
Portugal
12 months using the app
April 17, 2023

Quick help and links with info sent for my questions on setting up the Joy rewards program on our POS - thanks Juliana!

Lamm Gardens
United States
12 months using the app
April 7, 2023

It has taken me a while to get to this app, so much to do in getting a new website up and running. There where a few things i did not quite understand so got onto the support chat on Good Friday!!! Jasmine and Wiliam were there and within a few minuites i was up a running. Very happy and excited to use this super flexible app. Thanks Jasmine and Wiliam!!

K and L Wines Online 2.0
United Kingdom
11 months using the app