Reviews (1,811)

Overall rating
4.9
Counts per rating level
  • 95% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly value this loyalty program for boosting customer retention and satisfaction, especially beneficial for small businesses due to its affordability and user-friendliness. It offers extensive customization options, POS integration, and an intuitive interface. The customer support is frequently praised for its quick and effective problem-solving capabilities, significantly enhancing the user experience.

Edited December 4, 2022

Fantastic customer service extremely fast and friendly. Hakeem was as able to fix my issue in seconds

RNS Boards
United States
Over 1 year using the app
October 7, 2022

Not only did they fix my issue, but they were so quick & willing to do anything. Feels good as a small business owner to have a company out there thats willing to go as far as I am :)

CrinkleButt Art
United States
Over 1 year using the app
January 23, 2023

Hana was very helpful with some questions I had about the app. Easy setup, the free plan is very helpful for small shops like mine trying to get started.

Cat's Cuts
United States
Over 1 year using the app
March 18, 2022

very fast and efficient, an excellent way to start with the configuration of the application, the support of the collaborators is very kind and helpful

Fradostore
Ecuador
Over 1 year using the app
February 8, 2023

Customer service is great. Liz helped me with some questions and was very helpful. I recommend Avada specifically because the customer service has never failed me

UZE
United States
Over 1 year using the app
Edited May 23, 2023

Hana was very clear nd quick in helping guide me through a couple issues.
We just needed to finish our set up.
Thank you!

Mishi Lifestyle
United States
Over 1 year using the app
April 20, 2022

I have recently started using the app. I must say the customer service is quick amazing! I cannot wait to see how Joy helps my store over time.

Lavari
United States
Over 1 year using the app
March 31, 2023

Very great app, keeps my customers coming back and the customer service is great. I had an issue with the app not showing up and a kind gentleman named Prakash helped me solve the problem quickly and efficiently. high recommend this app.

Crystal Faeries Nook
United States
Over 1 year using the app
August 16, 2021

This app is really simple but have all the feature I need except one (while the customer service said they will try add that feature).
The customer service is so easy to reach!
Simple App, Great Team!

华夏超市
Singapore
Over 1 year using the app
Joy Loyalty replied August 19, 2021

Hello,
Thanks for taking the time to share your feedback with us. It means so much when our best customers share their experiences.

I'm glad we were able to meet your expectations! Please feel free to ask for our support anytime you need.

Happy selling!
Daisy

July 16, 2022

I am building a website and want to have rewards for my customers, Tony was a great help in getting me just what I want my customers to see.

Family Wellness Support
United States
Over 1 year using the app