Reviews (1,784)

Overall rating
4.9
Counts per rating level
  • 95% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly praise this loyalty program for boosting customer retention and satisfaction, highlighting its user-friendly interface and generous free tier. Key features such as easy setup, customization options, and seamless POS integration are noted for enhancing customer engagement. The responsive and personalized customer support, assisting with custom coding and providing detailed guidance, is also commended. This app is valued for its comprehensive features and smooth integration with Shopify, making it a useful tool for increasing customer loyalty and engagement.

March 18, 2022

very fast and efficient, an excellent way to start with the configuration of the application, the support of the collaborators is very kind and helpful

Fradostore
Ecuador
Over 1 year using the app
February 8, 2023

Customer service is great. Liz helped me with some questions and was very helpful. I recommend Avada specifically because the customer service has never failed me

UZE
United States
Over 1 year using the app
Edited May 23, 2023

Hana was very clear nd quick in helping guide me through a couple issues.
We just needed to finish our set up.
Thank you!

Mishi Lifestyle
United States
Over 1 year using the app
April 20, 2022

I have recently started using the app. I must say the customer service is quick amazing! I cannot wait to see how Joy helps my store over time.

Lavari
United States
Over 1 year using the app
March 31, 2023

Very great app, keeps my customers coming back and the customer service is great. I had an issue with the app not showing up and a kind gentleman named Prakash helped me solve the problem quickly and efficiently. high recommend this app.

Crystal Faeries Nook
United States
Over 1 year using the app
August 16, 2021

This app is really simple but have all the feature I need except one (while the customer service said they will try add that feature).
The customer service is so easy to reach!
Simple App, Great Team!

华夏超市
Singapore
Over 1 year using the app
Joy Loyalty replied August 19, 2021

Hello,
Thanks for taking the time to share your feedback with us. It means so much when our best customers share their experiences.

I'm glad we were able to meet your expectations! Please feel free to ask for our support anytime you need.

Happy selling!
Daisy

July 16, 2022

I am building a website and want to have rewards for my customers, Tony was a great help in getting me just what I want my customers to see.

Family Wellness Support
United States
Over 1 year using the app
Edited August 20, 2021

the app is really easy to use, support is very friendly and helpful , the only problem I have is it doesn't offer more rewards for sharing on socials, leave a photo review, or invite friends. I really want an app that has all these options. the best thing the team has informed me that all the options will be added very soon can NOT WAIT

Sensationally Fabulous
Australia
Over 1 year using the app
Joy Loyalty replied August 13, 2021

Hi,

Thank you for your valuable feedback. Our team is collecting feature requests like this and will update the app at the soonest time. Allow us some time to develop and release new ways to earn points.

I also send you a follow-up email so that we can know more about your demand. Kindly help me check your inbox.

Thank you,
Rainy from AVADA

January 19, 2023

Best rewards and Loyalty app ever!
I've tried many other rewards app but this app provides all the best option which matches our need. Moreover their 7/24 customer service is so much helpful to settling up. Their CS manager(Esther) helped us so much to fix and set up their service on our website.

SMK
South Korea
Over 1 year using the app
May 31, 2023

abby has been a wonderful help to help make my store look unique.

DrmXtrm Apparel
United States
Over 1 year using the app