Overall rating
4.9
Counts per rating level
  • 96% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its affordable, user-friendly, and customizable rewards system. They praise the customer service team for their quick and helpful responses. The app's flawless performance, ability to handle large order volumes without extra fees, and effective tracking and reporting features are also valued. Merchants find it beneficial for boosting customer engagement and retention. However, they suggest adding features like downloading point activities, scheduling customer balance backups, and offering points for referrals.

April 17, 2023

Quick help and links with info sent for my questions on setting up the Joy rewards program on our POS - thanks Juliana!

Lamm Gardens
United States
12 months using the app
September 23, 2022

I use this app for Rewards program. Had an issue with its appearance on the store and the support (Abby) helped me to fix the issue.

Project F.E.E.D.®
United States
12 months using the app
May 15, 2022

I needed help, the response was instant. Very helpful customer service...............................................

AutoFX Car Care Products
Australia
12 months using the app
February 1, 2023

good app with great customer service!

Maison Threads
United Kingdom
12 months using the app
Edited February 28, 2023

So far I've had a good experience. Esther was a great help with getting things set up. The app seems pretty easy to use and to set up.

Recently worked with Hanna and see was able to help get several features sync to my website. I will say getting the Klaviyo integration to work was a bit of a headache but we managed to get everything taken care of.

TOYA REY HAIR CARE
United States
12 months using the app
April 7, 2023

It has taken me a while to get to this app, so much to do in getting a new website up and running. There where a few things i did not quite understand so got onto the support chat on Good Friday!!! Jasmine and Wiliam were there and within a few minuites i was up a running. Very happy and excited to use this super flexible app. Thanks Jasmine and Wiliam!!

K and L Wines Online 2.0
United Kingdom
11 months using the app
June 21, 2022

Marcus was amazing and very helpful! I was very satisfied with the help he provided. I needed help getting the app all set up for my business and it was much easier than I expected it to be and Marcus made it even easier. So thankful I found this app!

DishBliss Kitchen, LLC
United States
12 months using the app
August 2, 2021

Very user friendly app! I am loving it! Thank you to Rainy and her team! They have an excellent support too!

ORYA Jewelry
Portugal
12 months using the app
February 14, 2023

So far so good, easy to install and great support! I still do not understand everything on it but it seems like is the app I was looking for! Thanks

Sampa Shoes
Israel
11 months using the app
January 14, 2023

Jasmine and Gideon have been super helpful and getting me started with JOY rewards program. I'm excited to see how this app entices customers to become REPEAT customers! It's been pretty easy to use so far. I'm loving it! Thank you!

Let's Talk Food
United States
11 months using the app