Reviews (1,982)

Overall rating
4.9
Counts per rating level
  • 95% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly value this loyalty program app for boosting customer engagement and sales through its user-friendly interface and seamless Shopify integration. They appreciate the extensive customization options, robust analytics, and responsive support team that aids in setup and troubleshooting. Its efficient POS integration and operational performance in live environments are also highlighted, making it effective in enhancing customer satisfaction and business outcomes.

December 5, 2024

Joy is an awesome program. Sonny helped me when I had questions and concerns.

Hello Beautiful Boutique
United States
Over 1 year using the app
January 9, 2025

Great app, helpful team, I recommend it.

rekaschoice
Hungary
Over 1 year using the app
December 2, 2024

Justy moved from another loyalty scheme. So far so good. Just working my way through integration and at the moment everything is looking great. Super helpful and responsive customer service. Hana has been great in helping me implement some of the more technical aspects. Everything was set up and working in minutes

Barefoot Junkie
United Kingdom
3 days using the app
December 16, 2024

Really simple and straightforward to use. Customer service is great!

Oates Specialties LLC
United States
9 months using the app
February 11, 2025

Excellent customer service from Hana from the get-go. App is really easy to use and offers heaps of great features at a great price point compared to competitors.

Budget 4x4 Life
Australia
About 14 hours using the app
November 29, 2024

Thank you, Hana, for your help! You were very quick and truly efficient. The application itself is very well designed and comprehensive.

LumiBe
France
4 months using the app
December 10, 2024

The app is wonderful as a basic means for managing a rewards and loyalty program. However there documentation is lacking and their support is horrible. I have yet to receive help with issues I have managing simple functions within it. So, if you download this app, be prepared to figure it out on your own - you'll get no help from their support team.

Balm Valley Co
United States
3 months using the app
Joy Loyalty (by Avada) replied December 11, 2024

Dear Balm Valley Co's Store Owner,

Thank you for your feedback. We apologize for the issues you've encountered and appreciate your insights, which help us improve our services.

Documentation: We acknowledge that our documentation needs improvement. We are currently reviewing our guides and adding FAQs to address common questions, including those you've raised. We will update you on our progress.

Support: We apologize for the lack of detailed explanations and the inconvenience it has caused. We are enhancing our training programs to ensure our support team can provide more comprehensive and detailed assistance in the future. Our goal is to improve your experience and ensure that you receive the help you need promptly.

We understand you might still have questions about the tier system or Pro features. To better assist you, please feel free to reach out via live chat at your convenience.

Additionally, we've sent you a follow-up email, we look forward to your response.

Thank you for your patience and understanding. We are committed to improving your experience with our program.

Best regards,
Joy Support Team

December 20, 2024

The support team is excellent, my questions and requests are always answered and handled quickly and efficiently. You guys are awesome, thank you!

Casekis
China
24 days using the app
February 14, 2025

Installed the app and had some quick quistions about it. Alyssa had all the answers and even helped with a little coding while the technical team wasn't available at that time.
The app is easy to use en flexibel enough to implement all idea's you have about Loyalty.

Great app with very nice features to bad we are not big enough to upgrade to an higher subscription to use even more features.

SE - tabletennisstore.eu
Netherlands
About 4 hours using the app
December 30, 2024

sonny helped me solving a design preference on the app and customer service is so fast and great.

ONEMOREGANG
Egypt
25 days using the app