Reviews (1,812)

Overall rating
4.9
Counts per rating level
  • 95% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly value this loyalty program for boosting customer retention and satisfaction, especially beneficial for small businesses due to its affordability and user-friendliness. It offers extensive customization options, POS integration, and an intuitive interface. The customer support is frequently praised for its quick and effective problem-solving capabilities, significantly enhancing the user experience.

September 6, 2024

Kevin's service is great, solved my problem, this plugin is very easy to use

LILY Official Store
Hong Kong SAR
6 months using the app
Joy Loyalty replied September 8, 2024

Thank you for your feedback! We're delighted to hear that Kevin provided great service and was able to solve your problem. It's also fantastic that you find the plugin easy to use!

If you have any other questions or need assistance, don't hesitate to reach out. We're here to help!

Best regards,

October 27, 2024

As someone who is new to this app, I needed help with something and asked the support chat. Emily from Avada provided me with the answers I needed quickly with clarifications! . The app itself is very straightforward and it can be easily integrated to your store. So far, my experience with this app has been very good :)

Bead Lighting
Australia
About 5 hours using the app
Joy Loyalty replied October 29, 2024

Thank you so much for the fantastic review! 🌟 We're thrilled to hear that Emily was able to assist you quickly and provide the clarifications you needed. It's great to know that you find the app straightforward and easy to integrate into your store. We're here to support you every step of the way, so feel free to reach out anytime you need help. Thanks again, and we’re excited to see your store grow with Avada! 😊

August 15, 2024

amazing customer and great app. Been using it for a while, very pleased

WbAC Ceiling Lights and Home Decor
United Kingdom
6 months using the app
Edited August 27, 2024

So happy I got the support I needed, thank you alot Liz for the best support. really easy app to setup and to get them extra sales. Keep it up :)

Cocodrip - Tårta & Baktillbehör
Sweden
5 days using the app
Joy Loyalty replied August 23, 2024

Thank you so much for your kind words! 😊 We're thrilled to hear that you had a great experience with our support and found the app easy to set up. Helping you achieve those extra sales is what we're here for! If you ever need further assistance, don't hesitate to reach out. Keep up the amazing work, and thanks for choosing us! 💪

October 6, 2024

Good customer support. Nice made Loyality program!

My Store
Finland
About 1 month using the app
Joy Loyalty replied October 7, 2024

Thank you for your kind words! We’re glad to hear that you’re happy with our customer support and that you’re enjoying our loyalty program. If you ever need further assistance, feel free to reach out—we’re here to help!

August 23, 2024

Lydia was very helpful and made the process quick and easy.

QuiltBitz
Canada
3 months using the app
Joy Loyalty replied September 5, 2024

Thank you for your kind words! We're thrilled to hear that Lydia was able to make the process quick and easy for you. If you need any further assistance or have additional questions, feel free to reach out.

September 12, 2024

William did a great job fixing an error that was giving me trouble. Their customer support is very quick. Moving from a different reward app was easy.

7 Day Glow
United States
2 days using the app
Joy Loyalty replied September 18, 2024

Thank you for your positive feedback! We're glad to hear that William was able to resolve the error and that you found our customer support to be quick and efficient. It’s great to know that the transition from your previous rewards app was smooth. If you need any more assistance or have further questions, we're here to help!

August 29, 2024

Your team has been very helpful with getting the Joy program up and running. Thank you to everyone who helped us work through our issues.

The Argus Collection
Canada
3 days using the app
Joy Loyalty replied September 4, 2024

Thank you for your feedback! We're so glad our team could assist in getting the Joy program up and running smoothly for you. If you need anything else, don't hesitate to reach out. We're always here to help! 😊

September 24, 2024

HANNA WAS VERY HELPFUL IN SETTING UP OUR REWARD PROGRAM

Wilkins & Olander
United States
4 months using the app
Joy Loyalty replied October 1, 2024

Thank you so much for your kind words! We're thrilled to hear that Hanna was helpful in setting up your reward program. Our team is dedicated to providing the best support possible, and it's great to know that we could assist you effectively.

If you have any further questions or need additional assistance, please don’t hesitate to reach out. We’re here to help!

September 22, 2024

Great service from Hana that helped to resolve my issues so promptly! I'm glad to have chosen Joy as our rewards program!

Barkily Australia
Australia
13 days using the app
Joy Loyalty replied September 25, 2024

Thank you so much for your kind words! We’re delighted to hear that Hana was able to resolve your issues quickly. We're equally glad that you chose Joy as your rewards program, and we're here to ensure you have a great experience. If you ever need further assistance, feel free to reach out!