Judge.me Product Reviews App

Lamentamos muchísimo la experiencia que tuviste y entendemos totalmente tu frustración, especialmente al tratarse de un servicio de pago y con impacto directo en tu tienda al desaparecer las reseñas.

Tras investigar a fondo, identificamos un problema específico que afectaba a algunas tiendas en Argentina, causando que los widgets no se mostraran en el storefront. Este error ya fue corregido, y te contactamos por email para informarte y ofrecerte ayuda inmediata para verificar que todo quedara funcionando correctamente.

Aun así, sabemos que el retraso y las vueltas que tuviste con soporte no estuvieron a la altura. Gracias por compartirlo: tu feedback nos ayuda a mejorar nuestros procesos y evitar que algo así vuelva a ocurrir. Si decides darnos otra oportunidad, estaremos aquí para acompañarte y asegurarnos de que quede resuelto de principio a fin.

Gracias por compartir tu experiencia.
Sentimos mucho que los resultados no hayan sido los esperados y entendemos perfectamente lo frustrante que puede ser no ver ventas tras el esfuerzo invertido en tu tienda.

Queremos aclarar que Judge.me es una herramienta enfocada en ayudarte a recopilar y mostrar reseñas para generar confianza en tus clientes, pero no influye directamente en factores como precios de proveedores o la generación de ventas por sí sola.

En cuanto a tu caso, ya hemos procesado el reembolso correspondiente y quedamos completamente a tu disposición si necesitas cualquier comprobante o ayuda adicional.

También nos hubiera gustado poder investigar más a fondo el problema que mencionaste en el proceso de compra, ya que no es una experiencia habitual y nos ayudaría a mejorar.

Gracias nuevamente por habernos dado la oportunidad, te deseamos mucho éxito con tu tienda.

We’re sorry to hear about your experience, that’s definitely not how the app should perform.

We reached out and also spoke with you to better understand the issue. From what you described, this appears to be a rare loading problem (404/timeout) that we haven’t been able to reproduce on other stores, which is why we’re keen to investigate it further with you.

We’ve offered to look into this together, either by reviewing a quick screen recording or hopping on a live call with our developers, so we can pinpoint the cause and get it fully resolved.

If you’re open to giving it another try, we’d really appreciate the chance to make this right.

Thank you for your honest feedback, we definitely hear you on this.

The default styling of the external review form is something we’re actively working to improve, and your comment highlights exactly why this matters. We agree that it should feel neutral and fit naturally with any store’s branding.

The good news is that we’re already working on adding more customization options, including the ability to adjust colors, so merchants can better match the experience to their brand.

We really appreciate you calling this out, feedback like yours helps us prioritize the right improvements.

Thank you for your feedback! We’re sorry you’ve been having trouble seeing your customers’ reviews in the app.

In most cases, reviews will only appear on the product page once the Review Widget is added to the theme through the Shopify theme editor. We shared step-by-step instructions and even a video walkthrough to make this easier, and we’re also happy to install it for you if you grant us temporary collaborator access.

If you’re still experiencing difficulties, please feel free to reply to our email, we’ll gladly help you get everything working properly.

Thank you for your detailed feedback, and we’re truly sorry for the frustration this caused, especially after you followed up as advised and didn’t feel properly supported.

We want to reassure you that we did not dismiss your concern. After further investigation, we found that the specific Shop App review you referenced was not available in Shopify’s Metaobject feed that Judge.me relies on to sync Shop App reviews. In other words, we were unable to pull and verify that review automatically because Shopify wasn’t providing it to us through their sync source.

We’ve already escalated this to Shopify and are actively waiting for their investigation on why the review is missing. We’ll follow up with you as soon as we receive an update from them.

Thanks again for your patience and for pushing this forward, your feedback helped us identify and escalate the issue properly.

We’re sorry to hear your experience hasn’t been great so far. We understand from our conversation that some of the features you were looking for are part of the Awesome plan.

We’ve reached out privately to offer help with setup and customization to make sure everything works the way you expect. If there’s anything else you’d like assistance with, our team will be happy to help.

We’re truly sorry for the experience you had, especially since this affected the core function of collecting reviews. We completely understand how critical it is for review links to work reliably, and how frustrating it must have been to encounter blocking issues despite your efforts to test and troubleshoot.

We’ve followed up with you privately and carefully reviewed your case. While we were not able to reproduce the issue on our side, we acknowledge that we should have handled the investigation more effectively and provided clearer direction during your testing process.

Your feedback has been shared with our technical team to further review how tracking links behave across different environments and ensure a more robust experience.

We respect your decision and truly appreciate the time you took to document and explain the issue, it helps us improve.

We’re very sorry to hear about your experience and completely understand how upsetting this felt. We’ve already reached out privately to investigate the TikTok Shop Sync issue in detail and to make sure you receive the support you need. From our side, we can see that reviews did sync successfully, but there may be a product-matching issue inside TikTok Shop that we’re ready to help diagnose together.

We’ve also confirmed that once the issue is fully identified, we will process the appropriate refund for the affected period. We’re standing by for the screenshots or a quick call so we can continue the investigation and get this resolved for you as quickly as possible.

Thank you for bringing this to our attention, we genuinely want to make things right.