Judge.me Product Reviews , 27,283 reviews
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this app for its user-friendly interface and easy navigation. It's praised for features like product reviews with star ratings, customizable widgets, and automatic review request emails. The app integrates well with social media and Google Merchant Center, and offers extensive customization options. The support team is known for their responsiveness and knowledge. It caters to businesses of all sizes with a range of plans, including a free one. The app also allows for the import of reviews from other channels and improves store visibility in search engine results. Its automatic review request feature and customizable review requests integrate seamlessly with various platforms.
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We have been using this app for a while, this time we wanted to update our templates to multilanguage, and while the instructions were clear, I had a few quesitons, and Gabriela was very responsive, respectful and knowledgeable. Get this app if you are considering it!
The support team provided quick and helpful solutions to our issues.
I have been using this app for several years and not only does the program deliver, their support staff is prompt and exemplary.
Ann provided excellent, swift support, resolving my issue perfectly. Truly appreciative of the quick fix and the pleasant interaction. Highly recommended!
We have been using it for a couple of years now and every time we have had a problem it has been resolved in a timely manner, thank you!
Love the customer support!!!
We have had wonderful success with these reviews--both in attracting new customers & giving existing customers the confidence to branch out.
Leandro helped us troubleshoot a technical issue--pleasantly & efficiently!
This app worked great for us in 2020 and 2021. However, the app's settings change every time it updates, leading to poor email delivery and overwriting the changes we made. When we contact support, they can't explain why some settings changed without our consent. They are rude at best and make you feel like they are doing you a favour by talking to you.
There is no option to moderate unfair reviews (a disgruntled customer leaves multiple negative reviews using different email IDs or from the same ID). All you can do is hide the review, affecting the "Transparency medal". While you can hide the medals on your website, they are still displayed on the JudgeMe website. We are perfectly OK with negative reviews from customers. It helps us understand where we could do better. However, when a customer uses the review system to damage my company or have their way, my business must have the right to defend itself by hiding or removing the review without consequence (the transparency rating in this case). Judgeme does not understand this problem.
While Judgeme is still the most affordable app in the market, more is needed to make us stay. We have grown to a level where we can pay for better performance and service. We are already looking for another app, and it will only be a matter of time before we leave Judgeme.
Thank you for your feedback about moderating unfair reviews, especially when someone uses the same email to leave multiple reviews. Our product team has noted this down to improve our app's logic.
Our team lead has also reached out to you to make sure all of your concerns are now resolved. If you have any other issues or suggestions, please do let us know. We take our merchant's feedback very seriously and we hope to accompany you and your business now and in the future.
The team is very helpful and fast. We are so happy with Judge.me
great customer service