Justuno ‑ Email & SMS Pop ups , 2,325 reviews

Overall rating
Counts per rating level
  • 79% of ratings are 5 stars
  • 15% of ratings are 4 stars
  • 3% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 2% of ratings are 1 stars
February 20, 2021

Awful user interface - it takes way too much time to customize pop-ups relative to other design interfaces (Canva, Klaviyo, Shopify themes). It gets the job done but is too much of a hassle to set-up. We're switching to a native integration.

Five Seasons
United States
Time spent using app: 18 days
Justuno replied March 25, 2021

Hi there, sorry you found our UI difficult to navigate. Our design canvas is built to be as easy or as complex as you'd like! For merchants who aren't interested in advanced design, we have a thorough library of pre-built templates to choose from. You can select by use case, marketing holiday, and display type. They also have our best-practice-targeting rules baked in! To learn more about our pre-built templates you can get a step-by-step walkthrough here: https://support.justuno.com/prebuilt-promotions

December 10, 2020

Ridiculously expensive for what it is and customer support is terrible. I wouldn't recommend this app to anyone.

United States
Time spent using app: 6 months
Justuno replied March 25, 2021

Hi there, sorry you found our pricing model to seem expensive. We provide all features on all plan levels (except our AI features) so that merchants of all sizes can take advantage of our CRO tools at a fair price point. Additionally, our customer service team is available 24/7 and we pride ourselves on providing helpful, actionable service. If you'd like an audit of your account and some guidance on getting setup/customizing your promotions, please contact our support via the chat tool on justuno.com or create a ticket here: https://support.justuno.com/en - we'd love to help!

November 17, 2020

App is full off popups, even Im an paid plan I don't have access to support. Minimum of 360€ in year, not good app.

Time spent using app: 6 days
Justuno replied March 25, 2021

Hi there, thanks for your feedback! For all plans, we have 24/7 support via chat and our ticket submission system which are resolved within 24 hours https://social.justuno.com/support-ticket-submission

Outside of our support channels we have a great Academy full of step-by-step guides on requested use cases. You can view our courses here: https://www.justuno.com/academy/

October 27, 2020

We've not had a good experience. We were trying to test out this app with our site but JustUno won't provide any support to help you get it working unless you use a paid version. Why would you pay for an app that doesn't work?

United Kingdom
Time spent using app: About 1 year
Justuno replied March 25, 2021

Hi there, sorry you had hiccups testing our app on your site. For all plans, we have 24/7 support via chat and our ticket submission system which are resolved within 24 hours https://social.justuno.com/support-ticket-submission

Outside of our support channels, you can find tips on getting started with Justuno in our knowledge base. Here are a couple of articles on getting started and testing:
• https://support.justuno.com/en/getting-started
• https://support.justuno.com/en/kb-search-results?term=testing

September 8, 2020

I signed up for the professional service and it was far from it!
There client service rep would miss meetings and come up with horrible designs that were subpar at best. I have requested a refund and canceled but they still charge my credit card month and month. $800 a month

Vavoom Vodka | Voted Best Vodka Of 2020
United States
Time spent using app: About 2 months
August 12, 2020

This is a terrible app, they charged you without notice, and canceling the subscription plan is just a headache!

United States
Time spent using app: 5 months
July 1, 2020

We downloaded your app yesterday and as soon as we did we started to experience a serious speed issue with our website. After some hours we decided to delete it because we thought that your app was causing it. We never had any speed problem with our store since we downloaded the app.

The problem is that even though we have deleted your app, the speed problem is still there. We have been talking with shopify assistance and they told us that sometimes even if we have deleted the app, it can leave behind a code that may cause the website to slow down.

We reached with the app asistance and they quickly washed their hands in order to now help us....

We are so dissatisfied with the app and the service!!!

Time spent using app: About 4 hours
May 20, 2020

I installed this app and tried to use it but found it very difficult to use. Their templates are hideous and custom designing them was very hard. It also wanted really small photos vs other pop up ad apps. I uninstalled it the same day and have continued to get their emails despite unsubscribing over and over. DO NOT RECOMMEND

Darling Marcelle
United States
Time spent using app: 32 minutes
Justuno replied May 21, 2020

Hello and thanks for your feedback.

We are sorry to hear you did not have a great experience with us. We pride ourselves on our support, and would have loved to assist with any issue you may have had with our product. Additionally, I have made sure that you are now unsubscribed from our emails, and wish you best of luck with your store!

Edited March 23, 2020

Absolutely awful, had 2 pop ups (one desktop, one mobile) that I had set up that were enabled live that i thought were working for months and then I check the app and they are not I have missed out on hundreds of potential emails from store visitors by it not working as it should have.

Holster Central
United States
Time spent using app: 5 months
September 26, 2019

We came to this app after using OptinMonster, Wheelio and WooHoo. Our email marketing team recommended we try it. We had great success with the other apps, a very high 17% optin rate.

We replicated the settings within JustUno and applied best practices. In 5 day we collected 5 emails! Down from 50+ daily with WooHoo.

Something had to be wrong - so we contacted support. They said everything was setup to best practices.....which made no sense.

The impressions that were shown in the analytics of JustUno did not match the amount of visitors to our website so there had to be something wrong with the settings.

Nonetheless - support was no help.

If you want to cancel your account - there is a button in your account profile but then it takes you to a whole page where they try to sell you on staying with them. At the bottom of the page you have to contact them.

We did a chat and was greeted by a woman who said our settings were not optimal and that was why it did not work. When we asked for suggestions and an outline on how to optimize the settings she said she couldn't help us with that!

So this woman told us duh, it's not working but then wouldn't explain why. It took many more lines to get her to cancel the account.

This was a bad experience, we lost a lot of potential signups and had to spend a bunch of wasted time dealing with them.

We don't care what any other reviews say - steer clear of this app, service and business. We would have been a long time customer but their service is horrible and their product is not easy enough for a high end email marketing agency to setup to be productive unlike many other apps available to do the same thing.....

United States
Time spent using app: 12 days
Justuno replied October 9, 2019

Sorry to hear that you had a difficult time getting started with Justuno. While we understand the frustration, please understand that we are currently being utilized by countless agencies and organizations of all size, and the vast majority haven't reported the problems that you've experienced. We're sorry that your experience didn't live up to this standard, but we appreciate feedback and it helps us continuously improve our support.

In regards to your comments about analytics shown in Justuno, sometimes we run into issues of 'comparing apples to oranges' between applications, and they sometimes do not mesh exactly. We can assure you that the Justuno stats are accurate, but cannot guarantee that another tech's analytics are (or they might be using different metrics, eg: visitor sessions vs page views). For anyone interested in Justuno terminology definitions, you can visit this article in our knowledgebase: https://support.justuno.com/Justuno-Term-Breakdown