Kin Custom: Print On‑Demand , 83 reviews

I ordered 23 products to view before listing on my store. They arrived yesterday for a total of 14 days which I feel is great for international shipping. All of my white-base products came out great and I am pleased with those But I am concerned about doing garments with a black base because the color did not seem to absorb very well. I did a design with the men's black track jacket but it looks somewhat "faded". In natural and indoor light it sort of has a dark blueish-green hue to it. You can tell its not a solid dark black. Its a stark difference because the trim and cuffs ARE solid dark black and by contrast you can really tell the black jacket color is off a little. Perhaps the color did not transfer well and this is a one-time defect? If this jacket were to get washed and fade just slightly, it would look horrible.
Based on the reviews of others below, it would seem frustrating to appeal this to customer service and it seems safer to just pull the item from my store.

I wish I had paid more attention to the reviews here before I decided to work with this company. Worst customer service ever, cannot get a hold of anyone, have submitted multiple customer service requests for product quality issues with no response and no solution. While the print quality is good and the shipping seems to be timely, there are often product quality issues, including that the branding tags I pay extra for all fade after one wash and you can no longer see my logo, which is a HUGE problem. If I do not hear back from customer service within 3 days with the refunds that I requested as well as a solution to my issues, I will be pulling all of my designs and going back to my previous supplier, who, although they did not have as many products that I liked, at least offered good customer service. This is my livelihood, and I cannot work with a company that does not appreciate or respect that.

Great service and great app. I would highly recommend

I just started using this app. It is so easy to create and upload products to my Shopify store. We customized great quality shirts and shoes for our staff. Keep on the great efforts to make our life easier!

Worst customer Service. I've emailed this company multiple times about orders and fixing issues and they have yet to email back or respond even though they say they will respond with in 24 hours or next business day.

Good luck getting any technical or customer service from this company.
No Live Chat availability, No Email Response--Shopify can't even get in touch with them!

I would rate this negative stars if I could. I am usually not the type to write reviews and this is probably like the 3rd or 4th on I have written in my life. But I have to say it was bad. Awful. The quality of the sweatshirt is almost like synthetic t-shirt material, which was expected as it did say polyester. However, I am so disappointed with the printing. The quality of it is like fazed and pixelated. I had done cow prints so would it have been really that hard to vectorize it or realize that it didn't look right? I have used many POD services and none of them had ever turned out this horrible. I am not trying to mean I am just disappointed that I spend $37 for my birthday on basically a piece of crap. Furthermore, I was taking a look at the packaging and it is so fancy. I wish that they spent a little more money on the product that they were selling rather than the packaging. I cannot say for other products on this site, but I highly do not recommend the cropped sweatshirt at all. Very disappointed will not be using for sweatshirts again.

Not as it appears! Lost orders, they changed shipping without informing---you risk losing good customers and money losses. Save YOUR time. Unreliable and no resolve. I'm still waiting on an order paid in full and not received. AND NO ANSWERS. I removed them and had to file a claim to get my money back. Highly disappointed. They literally promise more than they delivered.

** I have a feeling that any positive reviews will be prior to OCT. 2019 prior to this, I may have even left a good review -- something went way south and the "idea" the app presents is full of massive potential. But, without the integrity and honesty behind the service and shifty practices, it makes it just an idea with potential. Sad. Just a waste of great potential. Customer Service and integrity along with shipping are staples to be successful as a reputable supplier. Shame Shame. Accountability ZERO.

TOO SHIFTY and UNCERTAIN.

I love the app and kin! All of here products have great quality. I just wished the all over print shirts and hoodies were bigger in size. You can order a 2XL and it'll feel like an XL.

I’m a bit confused about the negative reviews. I’ve sold many products through Kin Custom. They cut and sew their own products, and they’re great quality (except I wish the leggings were thicker). I love the shoes, the tank tops, and my favorite is the skater dress.

You can have your own logo tag sewn in, your own logo hang tag, and your logo on the bag/box your product is packaged in for an added fee per product. It looks extremely professional and makes the unboxing experience great. In fact it’s spoiled me for other pod companies who don’t have this. They have flat rate shipping worldwide which is reasonable and comparatively fast. And I haven’t had any issues throughout the pandemic. I hope they open a warehouse in the USA, that would be amazing.

Customer service has always gotten back to me in a timely fashion. Hands down the most reliable pod company I’ve used so far, and I’ve used a lot.