Kin Custom: Print On‑Demand , 83 reviews

Not as it appears! Lost orders, they changed shipping without informing---you risk losing good customers and money losses. Save YOUR time. Unreliable and no resolve. I'm still waiting on an order paid in full and not received. AND NO ANSWERS. I removed them and had to file a claim to get my money back. Highly disappointed. They literally promise more than they delivered.

** I have a feeling that any positive reviews will be prior to OCT. 2019 prior to this, I may have even left a good review -- something went way south and the "idea" the app presents is full of massive potential. But, without the integrity and honesty behind the service and shifty practices, it makes it just an idea with potential. Sad. Just a waste of great potential. Customer Service and integrity along with shipping are staples to be successful as a reputable supplier. Shame Shame. Accountability ZERO.

TOO SHIFTY and UNCERTAIN.

I currently use this site. It's not an app thats the first mistake. It crashes on me all the time which is the main reason I have not added any more designs to my store and I have not exported the products to my shopify account I don't promote my store because I cant update my collections. Due to the site crashes very often while I'm in the middle of a masterpiece. It's very annoying. I ordered from another's shop that drop ships their brand only using kincustom and it took 2months to ship. I will add this is during the pandemic and end of year beginning of year holidays but 2 months is a tad bit too long. I had forgot about the order until one day I got an email saying that my product would be delivered soon. Personally the material is fine. Even having tags is fine. What my biggest fear is kincustom won't be able to capture my color schemes because that is a major part of my art. Not to mention the use of black. Even the shop owner I purchased from said that her black was not the same color of her design granted she used the default designs. And gang rags and called them her designs. I thought how can you mess up black? So what I've done is just created different color schemes because I'm the Queen of Mixed Colors. And now going back to add my designs if the site will stop crashing on me.

The branding customization and production time is great but the products look nothing like the photos...they have a nice feel but it look very cheap and the packages come with a large "Made In China" sticker. If the products had a regular look we would be happy but the shine cheap look is a no go with the higher price tag per item compared to competitors.

This app is easy to use, even easier with a computer. The interface for cell phones is frustrating but they do tell you that the app is better on a computer. However, with everyone using their phones these days for everything, a better cell phone interface would be great!

The convenience of the app in terms of being able to see mockups of all kinds of products with your design on them, then deciding which one to design is great. Also, the option provided to do your descriptions and name your design once, and when it is uploaded to shopify it is auto added to each is cool too. However, I have yet to discover how to change the names of my designs once they are done, and there should be a bulk edit ability in the app to make changes to pricing, descriptions or sku’s, etc.

Interface between Shopify and this app is not as easy as Printful, but even with Printful, you still have to finish entering some info on each product, as is true for this app. I would love to not have to do that.

And, when an order is received, I have to manually send it to KC Custom, pay for it myself and manually add the tracking number to Shopify. Which is not updated by them, so I have to manually archive it once it’s delivered.

I love the variety of products offered and thus far I have not received any customer complaints about quality. I ordered a bag/purse for a sample and it felt “sticky” and looked not true to what I was expecting in terms of color, but not sure if it was because of my design, or my phone colors, the printing process or if it was bagged before it was completely dry. I ordered the slip on flyknit shoe as a sample and they were beautiful. The branded packaging of both the bag and the shoes were really nice as well!

My biggest complaint I guess is with fulfillment times and shipping times. In general, allow two weeks from order to delivery. I wish it was quicker, but since it comes from China, I understand.

So my review is mixed cause I have mixed feelings about this app. For now, as long as they offer unique products as they do, and have great customer service, which they do have, and the design process is stellar, I will continue to use them and put up with the downsides to this app, but they would be so much better with a few app changes and faster shipping.

Ps: it would be great to see some Polynesian/Asian models, larger (Above 2-3X) sizes, all over print onesies, more children clothing and accessories, more dog products, mens button down, short sleeve and long sleeve shirts, and women’s long casual dresses. Also it would be great to have a choice of background colors for products, and a selection for mirror printing on items. Also, when you have to add another design, it would be great for the program to default back to the page with all tour designs, rather than downloading the design again.

In spite of all if this, I love KC Custom and find myself designing like crazy!

Mahalo!

As a pod platform is just awesome from the interface to the price all good but my gosh the team support is just non profesional , i ordered something in august ... 6 octomber still waiting for my order or an answer xD

Why is it I can only get a response from you when I leave a review. I have sent three emails and not had one response.

I accidentally deleted the app from my Shopify store and now it won't reiinstall, despite several attemps, clearing cache, etc. All I get is a page not found when it tries. I reached out to the developer through the link available here and no response after several days. I like the setup of products and selection, but it's a pretty useless app if I can't get it to reinstall after I oopsed it out of my shop. Getting this fixed would be a big help and change my opinion of KC a lot.

UPDATED: It was suggested that their response went to my spam folder. It didn't because it never even showed up. In addition, once they did reply, they called me "David." My name is not and never has been David or anything like it, nor anything remotely male. I'm female. They eventually did get my name right after they "updated" the software. Said update only happened after the original review. Note that I had the same issue with Teelaunch and they got it fixed within 24 hours. Upgrading to three stars because of the slow response and not bothering to ensure they were addressing the correct person. On the plus side, they get a fourth star because their interface is actually pretty slick to work with.

I've been using Kin Custom with my store for over a year now and since the beginning I've loved how easy it is to take my ideas straight to production in a matter of minutes. Now that's it's integrated with my shopify store it makes the workflow even faster! My only issue is the sizing of the shirts and such. As a 6' 5" 245lb man, I find it hard to wear some of my own brand due to the XXL max size limitation. If they get that bumped up a bit I won't have a need to use anybody else for my brand.

Impossible to sign back in. I like the designs though. I haven't made any sales yet. Would I recommend? Sure but get everything you need out of it all at once.

Love the wholesale function and product selection and branding options. However, the customer service is robotic, doesn't actually read my question. And there is no personalization, meaning I can't change the design customized to the customer before shipping the order, which is disappointing.