Kin Custom Fashion Dropshipper

I have been a member of KC since 1 year ago. I am so happy to find kin_custom on Shopify app, It is easier to use and effective. Here is a perfect starting point for product design and branding. Fairly priced and has most of the customization you'd eat with a variety of options.

Finding a manufacturing company in footwear that doesn't require a minimum order is very difficult. Not only do they not require a minimum, but I use their private label to have all of my branding including the shoe box and different places of the shoe like the insole.
I ordered a sample and received it within 6 days. I personally did a wear test for 2 weeks and not a single complaint. The shoes are beyond comfortable and even with a small scuff, I spot cleaned it without my print being affected. They're durable and it's been great giving my customers affordable footwear options.

I initially liked the app but have NOT been able to add new designs to my website for weeks now because the page crashes on my macbook, ipad, and computer.

What the hell happened to you guys! You really do this to your sellers? Change the way you handle shipping and not let anyone know about it! Im done using this company and I recommend anyone that wants to run a successful ecommerce business to stay away! Their support has gone dark and do nto respond to any of my inquiries. Recently my orders were getting delivered within 3-7 days now im showing they are using freaking e-packet delivery and SF express which is taking a month or more without proper tracking!

Then im seeing they are tacking on an extra $6.99 for premium shipping without letting anyone know about it! WOW talk about shady business practices from you guys!

The least you could have done was reach out to your sellers and tell us that you are changing things instead of leaving us in the dark. What a joke this company is and i am removing all the products from my store ASAP!

I don't expect them to answer me, but the worst part of this process, will be having to created all of my designs and merchandise all over again.

The hits just keep on coming. Delivery is the backbone of any business. If you can't deliver, on products or promises, you're not worth much. As a service industry provider for the last 15 years of my life, I know what underdelivering, can do to a reputation.

I'm not sure why, for THIS last order they switched carriers, from DHL to FedEx, but it is generally known, that FedEx has the worst reputation out of all of the carriers out there. I ordered the items on Thursday October 31st, with rush delivery. Had this been DHL (based on ALL prior deliveries, at least 7 by my count), the latest I would have received my items, probably would have been Wednesday. DHL is known, at least to me, for sending me updates regarding shipping, stating that a package will arrive on a Wednesday, and they have ALWAYS overdelivered, and it arrived the day before. There hasn't been 1 shipment, where DHL hasn't delivered a day in advance.

Now, for the most important delivery I have to date, they use the worst shipping company on the planet. The worst part is, throughout this entire process, Kin custom has been dismissive, flippant and extremely cavalier about the fact that I'm going to miss having clothes I had designed, and paid double to have made in time for this event, arrive 3 days too late, without an apology.

The sublimation process for the clothing, is far better than expected. That being said, it's definitely not that way for the sneakers. The one's that I've designed, that have colors on the tongue part of the sneakers, show cracks through the color, after only wearing them for a day. I personally would gladly pay more for a deeper, richer sublimation process, so that the sneakers don't look like they've been spray painted in the area, where the foot motion leaves a crease. The crease itself is not the issue. It's where the color cracks where the crease is, and it looks like it was wrinkled white spray painted sneakers. I'm not sure why I'm not able to upload pictures here, but I will send it to them directly. Outside of that, the cushioning on the insides of the sneakers is better than expected.

The socks on the other hand, are way too thin. I had to take them off my store. They are not all what I expected. The consistency of the material, is like a dress sock.

I hope that they can improve in this area, because I believe the shoes are good quality. Out of the box, they look good, but after a day of wearing them, the color on the sublimation process, does not hold up.

I tried to custom design for pieces for my line and keep getting a 404 the page has disappeared message. I hope this matter gets resolved.

I’ve been using kin custom before they had a app on Shopify for my store and never had any issues. Now my orders never import over. I keep getting told to set up a API and download the app in the app section when the app is downloaded. Then I’m prompted to login in all over again and when I do that I get “system is busy try again” . This has been going on for almost two months. I’ve reached out to customer service and it took forever to respond & the one that did just sent a basic answer and never responded back.

I wish I had paid more attention to the reviews here before I decided to work with this company. Worst customer service ever, cannot get a hold of anyone, have submitted multiple customer service requests for product quality issues with no response and no solution. While the print quality is good and the shipping seems to be timely, there are often product quality issues, including that the branding tags I pay extra for all fade after one wash and you can no longer see my logo, which is a HUGE problem. If I do not hear back from customer service within 3 days with the refunds that I requested as well as a solution to my issues, I will be pulling all of my designs and going back to my previous supplier, who, although they did not have as many products that I liked, at least offered good customer service. This is my livelihood, and I cannot work with a company that does not appreciate or respect that.

I ordered 23 products to view before listing on my store. They arrived yesterday for a total of 14 days which I feel is great for international shipping. All of my white-base products came out great and I am pleased with those But I am concerned about doing garments with a black base because the color did not seem to absorb very well. I did a design with the men's black track jacket but it looks somewhat "faded". In natural and indoor light it sort of has a dark blueish-green hue to it. You can tell its not a solid dark black. Its a stark difference because the trim and cuffs ARE solid dark black and by contrast you can really tell the black jacket color is off a little. Perhaps the color did not transfer well and this is a one-time defect? If this jacket were to get washed and fade just slightly, it would look horrible.
Based on the reviews of others below, it would seem frustrating to appeal this to customer service and it seems safer to just pull the item from my store.

Worst customer Service. I've emailed this company multiple times about orders and fixing issues and they have yet to email back or respond even though they say they will respond with in 24 hours or next business day.