Reviews (1,472)

Overall rating
4.7
Counts per rating level
  • 88% of ratings are 5 stars
  • 7% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly value this app for its customizable and comprehensive size charts that enhance online store functionality and customer experience. It is noted for reducing returns and boosting sales, with features that allow importing size charts from photos or Excel and support for multiple languages. The app is easy to set up, performs efficiently, and is complemented by quick and helpful customer support.

December 22, 2023

Normal

My Store
United Kingdom
13 days using the app
Staytuned replied December 28, 2023

Thank you for taking the time to leave a review. I have to be honest: we're not sure what the issue is for you. Your review isn't clear to us, we couldn't find anything wrong with your account, and we have no support tickets with you. I'll be reaching out to you independently to follow up - we'd really love to fix whatever problems you've been having with Kiwi to turn this experience around for you!

Hannes Bez | Director of Customer Experience

Edited April 17, 2019

For an entire year - we have had such major issues with sizing charts. So first quarter of 2019 it was my mission ( LONG TEDIOUS TASK) to revamp our sizing charts and product descriptions because we were having high return rate, too many emails about sizing chart confusion, and high exchange rate.

I knew I needed something a little more intuitive & that looks great! This was a big deal for me - because the aesthetics of our page are of high importance. Found this app and it hit the nail in every aspect of what I'm needing in a sizing chart including dynamic sizing suggestions... which I've never seen on any website I've ever visited.

There were quite of few glitches and a learning curve on how to input all the info... but SAM who has been responding right away to help smooth these technical issues out. So far I'm in love with this app!

In 6 month I'll do a full analysis on how we have potentially reduced customer emails on sizing confusion, reduce return & exchanges. Which is a win win for us and our customers!

Love Fitness Apparel
United States
13 days using the app
Edited May 3, 2022

Although we've been loving this app for a year now, it suddenly stopped working. Big display issues, and analytics data not available for the past 2 months, although we're on the ultimate plan.
I have contacted support 8 days ago. They said to be looking at the issue, but I haven't heard back, or got any update on the progress. We rely heavily on this app for our store and will have to pause our ads. I will of course edit this review as soon as I get an update.
We will be waiting in the meantime. Please improve your communication in the support/tech team.
Thank you. EDIT 1:
After being assigned to Luci from tech support, getting nowhere in 8 days, having days with no replies, and me leaving a 1 star review, I had a message from another support member, Zach.
He actually listened, ask a couple questions and was able to fix one of the issues in like 3 minutes. I felt heard for the first time here. Now I'm waiting for the second issue to be solved, but this gives me hope! Thanks Edit 2 (April 14th): It's now been 2 weeks and still no solution found on the other bug (all data analytics lost from January). The tech team is still working on their bug. We will have to move forward without this.

Labo Mono
United Kingdom
About 1 year using the app
Staytuned replied April 11, 2022

Thank you for taking the time to write such a detailed review and following up to edit it! I'm really sorry your initial experience was so disappointing, but I'm glad we're managing to turn it around for you.

As Zach mentioned in your conversation, our engineering team is now looking at the second issue you experienced. I should note here, just as a word of caution, that it may take them a few days to diagnose the problem, and if it is indeed a bug you're experiencing, we won't be able to provide an estimated timeline for a fix since there are too many unknown factors which could complicate that work.

However, we will stick with it and keep you posted no matter how it goes. Our goal is to make sure every customer has a fantastic experience with us, and we still have a ways to go to deliver on that promise to you!

Regards,

Hannes Bez
CX Lead

February 18, 2020

Perfect to show how my products fit my costumers, especially the size recommendation feature is great worth all the money. great value for money

Nurse Media Apparel
Denmark
13 days using the app
November 11, 2018

This app is really good! It works perfectly with my theme. I´m using it to display the different size´s for Rings in my Shop.

Avos-Jewelry
Germany
13 days using the app
September 30, 2023

Somewhat disorganized, decent visual appeal however.

My Store
United States
12 months using the app
Staytuned replied October 2, 2023

Thank you for providing an honest review. We appreciate your feedback and we'll work with our developers to improve the user interface and make it more organized.

Please let us know if there is anything else we can help you with!

December 27, 2021

Daniel is so helpful and answers right away. He is so polite and very willing to help. We use this size chart to increase our sales, and we definitely recommend this to all entrepreneurs

By-francis
Sweden
12 days using the app
Staytuned replied February 17, 2022

Thank you for your review! Yeah, Daniel's fantastic, isn't he?

Edited June 8, 2020

De lo mejor que hay en apps para guías de tallas. Mi única observación es que deberían hacer el proceso de recomendación más simple e intuitivo. Por lo demás, buen trabajo. A seguir mejorando.

Marxial
Peru
9 months using the app
October 21, 2022

We've been using this app for many months now. It was reliable up until we started to have issues on some products. The support has been really bad, they've been dragging us for one week to solve the issue, and it's not even solved yet !! We opened many tickets and it's starting to hurt our business as customers cant find the size guide they are looking for and we are not being able to edit any guides on the back office.. Errors everywhere! We are seriously thinking to switch to another app you should too if you'r reading this!

Flotte | Vêtements Imperméables Recyclés et Colorés
France
11 months using the app
Staytuned replied October 24, 2022

Thank you for taking the time to reach out to us. I apologize for the problems you've experienced recently with our app, and I'm particularly sorry about the inconsistent customer service we've provided through this period.

I know our team reached out to you immediately after you posted this review and are already working hard to resolve these issues for you. I appreciate your patience as we get this all sorted out. I'll be overseeing progress personally until everything's fixed and you let us know you're happy with the outcome.

Regards,

Hannes Bez
CX Lead - Staytuned (Kiwi)

June 12, 2023

We had a look at other size guide apps, and found Kiwi to be the best. Support is fast and helpful. The app isnt perfect yet, but I'm sure these guys are working hard to make even better.

Proviz
United Kingdom
11 days using the app
Staytuned replied June 12, 2023

Hey Justin, thanks for an amazing review!

We're glad you found Kiwi to be your store's best Sizing and Recommender app! Your feedback is extremely important to us as it plays an important role in ensuring our app continues improving. If you have anything in mind, message us, and we'll be happy to help!