Klaviyo: Email Marketing & SMS , 1,675 reviews

Overall rating
Counts per rating level
  • 73% of ratings are 5 stars
  • 8% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 3% of ratings are 2 stars
  • 14% of ratings are 1 stars
October 11, 2017

I've been using Klaviyo for a few weeks now. Here are my thoughts.

This app has potential to be awesome. It has very powerful tools that allow it to integrate with shopify and many other apps and should allow you to very specifically target customers based on event and other criteria. It should also allow you to track very closely what kind of emails are working and which are not.

In actuality it is very cumbersome to set up and manage. The reporting doesn't seem to track all conversions so it's really hard to know what's working and what's not. The stats take a long time to update. I tried integrating it with JustUno and the integration works sometimes and doesn't work other times. It doesn't integrate with any of the apps that do live chat. Customer service is basically MIA.

I haven't made up my mind whether to delete this app or not. I put a lot of work into setting up flows and list and it seems to have so much potential, but in actuality I was getting better results from a simple once a week generic email. The app is very expensive and if I can't get it worked out I will have to switch to something else.

United States
Time spent using app: About 1 month
September 30, 2017

Just installed and got this:

Your account is disabled. More information.
Your account is under review by our Compliance Team. We're sorry for the delay - to make sure all senders have a great experience, we periodically review active accounts. You should hear from us within one business day.

Time spent using app: Over 4 years
September 14, 2017

The essential email app if you have a Shopify store. We love the Facebook Audience integrations, and customer segments.

X31 Sports
United States
Time spent using app: Over 3 years
September 13, 2017

Love this! Specifically designed for eCommerce and it comes with a multitude of awesome templates!

United States
Time spent using app: 3 months
September 6, 2017

The interface is a big confusing blob of whatever.

I can't set up anything without it not working. Finding help is so hard, it is not funny.

It is also not funny losing money because I can't set up emails properly in this stupid interface.

Time spent using app: 3 months
August 29, 2017

Made the transfer from mailchimp to Klaviyo. One of the best choices I've made this far. Truly happy with everything, especially the customer support.

Vibes Ps
United States
Time spent using app: 5 months
August 21, 2017

Difficult to understand, difficult to configure, non-paid payment system. A lot of useless Wicked

United Kingdom
Time spent using app: About 13 hours
August 17, 2017

Love Klaviyo! I cant believe we used to have a Shopify store without it.

Think Board 2
United States
Time spent using app: Over 1 year
August 10, 2017

Very unreliable and there is no support. Having a hard time with this email tool. The account is not working. Very difficult to communicate with the team. The response time is very slow.

Time spent using app: Over 1 year
August 10, 2017

Not responding - Its been over 2 days without hearing from staff. Waiting to hear from them is very difficult as there are pending emails - abandonment cart emails.

Time spent using app: About 3 years