Klaviyo: Email Marketing & SMS

I would never use Shopify without it. Once you get in the right way of thinking and using Klaviyo, there's no going back.

This App is pretty straight forward and even goes through a check list for you. It's the simplest Email app I've use to date. Integration is seamless.

We upgraded from MailChimp to Klaviyo. For our particular list size the cost increase was about $100 a month, but the value add was worth many times that.

Our first email campaign generated enough profit to cover the difference in cost for a year.

If you want to get serious about Shopify email, I can't stress how helpful Klaviyo is. Let me try and outline some of the benefits, especially if you are switching from a product like MailChimp.

1. First the switch - it's automated. Generate an API key in MailChimp (don't worry I didn't know how to do this and it took about 2 minutes following the Klaviyo instructions), and then all your MailChimp campaigns are imported.

2. Segmentation (additional sales for increased customer lifetime value)- Segmentation is a pain in the a** in Chimp, plus it's anything but automated. With Klaviyo I can set up simple rules and then they are automated. For example, if someone bought one of our high-end leather bags, but doesn't have matching boots, I can automate that. I can now slice and dice my customers based on purchases on the fly (what they bought, when they last bought, how much they bought etc.).

3. Abandoned Carts - this is one that I knew I should be doing, but didn't want to mess with all the templates etc. I set it up with Klaviyo's templates for Shopify and now they go out automatically. I know lots of companies offer this service, but when you add everything else it does, it's a no brainer.

4. One-stop Customer Information - We had mail lists from all over. Our Kickstarter campaigns, our first eCommerce system before switching to Shopify, Shopify emails. After importing all the lists, it merges them to one customer record but keeps the list data separate. I can look up any customer and see what info I have on them from multiple sources all in one spot. Customer service reps use this all the time to quickly identify customers (even if they aren't in Shopify) and instantly see how we can help them.

5. Shopify Ready Templates - MailChimp has great templates and so does Klaviyo. However, Klaviyo has something like 20 templates already set up with Shopify variables. A few swaps and they were all ready to go.

6. Data, Data and More Data - Simple to read dashboard fills in all your important Shopify Data (sales, etc.) and your email data on one screen. And they have many selections/options to choose from. Want to see which email clients are on your site right now - no problem. Who started but didn't complete checkout? It's there too. A much better overview of how your emails are impacting your overall sales.

Like any program I use regularly, I do have a couple caveats and wish lists.

First, although I'm sure it's right there in the documentation (but the program is so easy to use, I skipped most of it), it's important to note that you have to switch out the HTML in Shopify with the Klaviyo updated email. For example, I added some lines to my Klaviyo template for Order emails. I didn't understand why it wasn't working automagically. The solution took about twenty seconds though. You copy the HTML code form Klaviyo and open up the email in Shopify and paste it. Just remember to do that because the Klaviyo emails are way better looking than the Shopify defaults.

Second as a wish list, you can't access Shopify specific Order information in subsequent emails that aren't automated by Shopify. For example, I wanted to send an update email to everyone who bought a particular backorder product. I wanted to reference the OrderID in the new email (like "Here's an update to your Order #12345).

I emailed support and they got back to me right away. The problem is, they explained if a customer ordered multiple times, the system wouldn't know which OrderID I wanted. Fair enough.

For my needs though, the answer was simple. I exported the OrderID from Shopify and imported it easily into Klaviyo as a new variable. Because Klaviyo merges everything, I could now automatically segment (see #2 above) the customers and reference the OrderID.

I would like to say long story short, but too late for that: the main thing is, we are now approaching the $2M sale mark for our company but we are only 5 people on the team. With Klaviyo I know we are starting to get the most out of email without adding any staff.

It pays for itself. If you're serious about eCommerce and maximizing your lists and customer value, you simply have to get this program.

Hyde from Kendal & Hyde

This email is fully automated: Welcome email, abandon cart...etc. I am also using it to send out scheduled emails on new products launch

Just sent my first email today and I gotta say... I liked it! I love the freedom I have with the templates, font, color customization, etc. It's fairly easy to edit themes. The navigation and figuring things out as a Newby was only a little difficult, but I think I've got the hang of it. The free plan is really good, so I'm considering upgrading. Thanks!

Love this app, it's easy to use and to understand. Makes automation a breeze and gives me a single view of my customers. Perfect!

I'm still new to the app and just finished scheduling my first newsletter. The app itself is very easy to use; drag and drop plus many features that you can already use. I still haven't mastered it but over all, a great app to use and easy to integrate with Shopify store.

Crazy epic how personalized emails are with Klaviyo!

Takes the hard work out of EDM marketing.

Great product that makes it easy to keep in touch with my customers. Excellent customer service in my experience.