Overall rating
4.2
Counts per rating level
  • 73% of ratings are 5 stars
  • 7% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 3% of ratings are 2 stars
  • 15% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this email marketing and SMS app for its seamless Shopify integration and user-friendly interface. They value its advanced features like segmentation, automated flows, and a visual email builder. The responsive and knowledgeable customer support is praised, and the app is credited for significantly boosting sales, with reports of up to 100x return on investment. Merchants also appreciate the insightful analytics tools and the app's commitment to continuous improvement and educational resources.

September 16, 2019

No começo é um pouco dificil, mas depois de fuçar um pouco aprendi como o programa funciona. Recomendo a todos que estao iniciando

Miss Luxury
Japan
24 days using the app
June 23, 2020

Poor support. Never heard anything back from them. Plans are super expensive. Paid over 250$ a month and support can't even reply to you!

Overall the software works, but it's such a hassle to set-up and use, a very unfriendly layout. Analytics is overly complicated too.

DÉCOR RARO
United Kingdom
Almost 2 years using the app
December 10, 2020

I've only been using the app a few days, but already I'm impressed with what we have achieved. The integration with Shopify is very straightforward, and the potential it creates is really good. I feel it has already improved abandoned cart retention, and makes mailshots easy with its manipulation of lists and email sign up forms. Can't wait to see what else it is capable of.

Dark'n'Twisted Soul
United Kingdom
24 days using the app
January 20, 2019

i love this app, is very usefuñ and i use it for my email marketing, in my opinion is perfetc for this type of activicty

MyJewer
Spain
24 days using the app
Edited August 9, 2020

This app was pretty easy to install once I watched the YouTube video a few times. I just created my 1st email it was simple and easy to create. So far I don't have any issues.

Alasia Marie
United States
24 days using the app
December 15, 2020

Good, but I wish pricing was more flexible. I'm using it for one single function only, but because I have many subscribers I'm asked to upgrade. I would rather pay for the functions I'm using and not subscribers count.

Derma Roll System
United States
24 days using the app
May 5, 2021

love it! so far so good! If only it diddnt have a water mark! but besides that its great. I watched lots of youtube videos to figure it all out lol.

Brandon Lee Cook
United States
Over 1 year using the app
Edited January 31, 2023

canceled the app on one of my stores, deleted the app from the store, closed and deleted the store and for the past 3 months they have been charging me money! Disgrace. that's how they make their money, not by providing a quality service.

*UPDATE* after this review, 20 mins later they suspend my account and charge me $112 DIRECTLY from my bank account, when my monthly plan is $20. This is the kind of app Shopify allows on their app store.

Gerdius
Romania
10 months using the app
July 29, 2020

I have some difficulties with certain things, but overall Klayvio is really easy to use and their customer support is quite responsive.

Royal Truck Accessories
United States
Over 1 year using the app
July 19, 2022

very difficult to use, there is not any support agent just a bot that is not setup properly, I am getting rid of this app there are many others with better support than this one

Mobility Essence
United States
10 months using the app