Klaviyo: Email Marketing & SMS , 1,963 reviews

love it! so far so good! If only it diddnt have a water mark! but besides that its great. I watched lots of youtube videos to figure it all out lol.

canceled the app on one of my stores, deleted the app from the store, closed and deleted the store and for the past 3 months they have been charging me money! Disgrace. that's how they make their money, not by providing a quality service.

*UPDATE* after this review, 20 mins later they suspend my account and charge me $112 DIRECTLY from my bank account, when my monthly plan is $20. This is the kind of app Shopify allows on their app store.

I have some difficulties with certain things, but overall Klayvio is really easy to use and their customer support is quite responsive.

very difficult to use, there is not any support agent just a bot that is not setup properly, I am getting rid of this app there are many others with better support than this one

The best email marketing app I have used to date! Offers so many benefits and customizations. Wish I would've switched over sooner!

SO much more functionality than Mailchimp! This app allows me to set up custom flows that make me feel like I'm connecting with my customers a lot more closely - I would highly recommend for any ecomm store!

Klaviyo will never stop billing you, long after you have attempted to cancel your account, you will continue to be billed. When you attempt to correct the unauthorized charges and billing, you get crickets. There is no easy method to contact them and they take no action when contacted. We moved to the enterprise level of Hubspot for our CRM needs and are very happy. Klaviyo did an ok job during our testing, but the intentions of the company and management, appear to focus on themselves as the hero, instead of their customers. The ease of use and ability to rapidly launch marketing automations is a plus for the app. The management of the company unfortunately kills the deal.

This app isn’t a app for someone who looking to have all the work done for them, but it does help and provide a great experience and platform for new and old business. Try it, you will love it

I Used Klaviyo because me not competitive for create email campaign, is very easy..... i love Klaviyo

If you aren't on a paid account you can't call anyone but you can contact the support team. They really do follow up, are responsive and want you to get the hang of it. This isn't as simple as mailchimp but it's also more precise and that takes a little more IT involvement. I struggled but am happy