Reviews (3,220)

Overall rating
4.6
Counts per rating level
  • 81% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 11% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for boosting email marketing, noting its seamless Shopify integration enhances customer engagement and sales. They praise its advanced email builder, effective automation, and comprehensive analytics. The intuitive interface suits newcomers, and the responsive support team, especially the 24/7 chat in paid plans, is frequently commended. It's seen as essential for e-commerce brands aiming to optimize marketing and strengthen customer relationships.

May 11, 2015

I have only been using this application for a few weeks, but so far it has been better then expected. It has all the same functionalities as mail chimp, plus much better reporting, better auto emails, and much better segmentation!

Highly suggest you give it a try.

Greensbury Market - Affordable Organics
United States
Over 1 year using the app
January 10, 2024

INCREDIBLE customer service! Fantastic email provider with so many capabilities! Moved from mailchimp and never looked back. Worth every penny.
Klaviyo - please keep hiring amazing customer support people as you have been.
Wishing you lots of future growth! Just don't let getting bigger get in the way of your fantastic customer support

Rachel Flam Design
United States
Over 1 year using the app
Klaviyo replied January 23, 2024

Thanks for the incredible feedback! We're thrilled you find our customer support fantastic and Klaviyo worth every penny. We appreciate your loyalty after moving from Mailchimp. Rest assured, we're committed to maintaining excellent support as we grow. We're here for you whenever you need assistance.

January 2, 2021

I enjoyed using this app, easy and straight forward. tried different apps, but am staying with Klaviyo for now.

Flawless Rack Boutique
Canada
Over 1 year using the app
April 1, 2014

Klaviyo makes it incredibly easy to target the exact customers we are trying to reach - it's easy to use and has way more useful features than mailchimp. Incredible support staff and we've seen a dramatic increase in revenue from our email campaigns. I highly recommend Klaviyo for e-commerce sites of any size.

Project Repat
United States
Over 1 year using the app
March 26, 2019

Automate the customer engagement. I use this for Sending campaign , requesting for customer feedback. Good thing is everything is automatic

Tamil Brands
India
Over 1 year using the app
May 27, 2014

the integration with shopify makes this an extremely versatile marketing tool. the user interface is very intuitive. worth every penny.

JHill Design
United States
Over 1 year using the app
December 10, 2022

I love this app! It works perfectly, and the support is amazing. They are always quick to respond and friendly. The app is super easy to use, and provides a lot of options.

Mimonz Gift
United Kingdom
Over 1 year using the app
December 10, 2020

Excellent app, really made us order and organization in the customer list, sending orderly emails and tracking them

filiandgala
Spain
Over 1 year using the app
April 19, 2023

Moving to Klaviyo was the best decision we ever made. It allows your business to be more connected with customers.

Willow Shoes
New Zealand
Over 1 year using the app
January 22, 2024

Pete went out of his way to help me understand how to include photos in an abandoned cart sms. He was very attentive to my questions and addressed every question I had, provided clear, detailed communication and answers, articles and quick responses, two detailed loom videos explaining step by step how to achieve my goal, and made sure I was able to access the videos. My experience was stress-free and I had resolve to my question within minutes! Very happy with my experience! Thank you so much Pete!

It's NOMB
United States
Over 1 year using the app
Klaviyo replied January 24, 2024

Thank you for sharing your positive experience! We're thrilled to hear that you received excellent assistance from Pete! We are delighted that your questions were addressed promptly, and you found the communication clear and detailed. If you have any more questions or need assistance in the future, feel free to reach out. Thanks again for choosing Klaviyo!