Reviews (2,334)

Overall rating
4.5
Counts per rating level
  • 77% of ratings are 5 stars
  • 6% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 13% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants find this app user-friendly with an intuitive interface and easy setup. They appreciate the customizable templates and flows for personalized marketing, as well as the seamless Shopify integration for targeted data. The app's segmentation tools and exceptional customer service are highly valued. Many have seen increased sales and engagement through consistent campaign emails and automation. Advanced features, ongoing improvements, and analytics offer strategic insights. Some merchants also enjoy the SMS feature. Despite higher pricing for smaller businesses, many find the investment worthwhile due to the value provided.

May 8, 2019

Really poor service

I would not recommend this app to anyone. Unfortunately, with mailchimp being unsynced there are only a few alternatives.

Plus Size Clothing Co
Australia
About 1 month using the app
November 7, 2015

This app has been a true lifesaver for us! The emails are flawless. Able to integrate with mailchimp list. Was having struggles with mailchimp emails and headaches. This app does almost everything you need when it comes down to customers, abandon carts, etc... Love it! 5 stars. Sales from emails sent every time!

The Pynk Store
United States
About 1 month using the app
November 18, 2019

Pretty intuitive to understand & put to good use! It has a direct integration with Shopify and many other apps!

ALIDAFASHION
Romania
26 days using the app
March 24, 2017

amazing email marketing tool - I strongly recommend giving Klaviyo a try!

Neutralyze Anti Acne Solution
United States
About 1 month using the app
Edited December 23, 2018

My marketing skills are minimal. Klaviyo makes my marketing skills look professional!! Very easy to use, I have just launched a campaign with no difficulty what so ever. Must have app!
Check out www.fitnfly.co.uk

Fit & Fly Sportswear
United Kingdom
About 1 month using the app
January 19, 2021

Unlike Shopify that has great Customer Service as you begin to get used to their system, Klaviyo is not exactly helpful in getting you on the right track when you start out. I'm a month into trying to set up the platform, and I was told if I wasn't on a paid plan, I could get no assistance. Ok, I understand that, but 1 phone call to "sell" me the platform, and then I'm on my own to figure out if it will work for me was frustrating to say the least. ... and when you do start to pay, you only get Chat or Email support. No phone calls. No help teaching you (unless you like reading dozens of articles and watching dozens of video tutorials). I, for one, am overwhelmed by all of the articles, the videos, the youtube vids explaining what worked for them, the forums, the emails back and forth. Sometimes you just want to get on the phone and hash it out in an hour. Unfortunately, you will not get anything close to that kind of assistance with Klaviyo. I just hope the platform does what I was sold on it doing. So far, not impressed.

The Abingdon Co.
United States
17 days using the app
June 21, 2021

TERRIBLE!
Tonight, I launched my brand with Ad campaigns and I was setting up my Klaviyo email flows and doing SO GREAT with my business set up, UNTIL all of sudden, YOUR ACCOUNT HAS BEEN DISABLED. (For no reason) . we will be back to you.
This is what I faced to, during my HOT TIME. now I stopped all my Ad campaignes because this app....... (Klaviyo) damaged my business.
You may wondering why I did not reach to them first?
Yeah I tried live chat as an Urgency way! Sorry, Live chat is only available for Paid Plans!
This is beyond insulting.....
You have money, we support you.
You have no money for us, You can talk to my.... hand.
I closed my SMSbumps account because of Klaviyo.
It was my biggest ecommerce mistake.
DO NOT USE this app.....
Search about SMSbump. they are doing way better than this app.

Qute Official
Philippines
17 days using the app
Klaviyo replied July 9, 2021

Ooof that's not how you want a launch to go. We do often limit sending until we can verify your account which can take some time. We do this to protect every customer and ultimately it will protect you as well, not to mention provide better deliverability overall. That doesn't take away from the fact that it's frustrating when you're trying to set things up mid-launch. Would love to help you get setup properly when you aren't in the middle of a launch so we can do it the right way and provide you the best possible deliverability for your SMS campaigns.

October 9, 2015

Klaviyo is a great marketing tool, since it encompasses several features that I would otherwise have to cobble together from separate apps. It integrates with your Shopify site and has a workflow feature that will send professional emails to customers at each stage of the selling process. It also has forms for capturing customer email subscriptions. I'm just starting with Klaviyo, but I like it a lot already. Give it a try!

Silverstones Llc
United States
About 1 month using the app
August 31, 2018

Email marketing? Forget about everything else here's Klaviyo.
Well.... it really kick a...s guys. It's just a lot in there you can do, you'll need time to learn but is really useful.

Dwiss
Switzerland
About 1 month using the app
Edited March 29, 2019

OMG!! Great app and love the templates so easy to use. I recommend this app to generate your emails.

Muah Boutique LLC
United States
About 1 month using the app