Reviews (2,376)

Overall rating
4.5
Counts per rating level
  • 77% of ratings are 5 stars
  • 6% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 13% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants find this app user-friendly with an intuitive interface and easy setup. They appreciate the customizable templates and flows for personalized marketing, as well as the seamless Shopify integration for targeted data. The app's segmentation tools and exceptional customer service are highly valued. Many have seen increased sales and engagement through consistent campaign emails and automation. Advanced features, ongoing improvements, and analytics offer strategic insights. Some merchants also enjoy the SMS feature. Despite higher pricing for smaller businesses, many find the investment worthwhile due to the value provided.

October 25, 2018

a waste of time I will not recommend ever! after I worked on all the emails and they were LiVE next day when I logged NOTHIS WAS there how is this possible? and support? no support !

Amurrosee
United Kingdom
About 1 month using the app
December 14, 2019

Using it and it's easy to set up and use. Great support in case of any problems. Loving it and looking forward to scaling my sales.

One Inclusive
Kenya
About 1 month using the app
August 18, 2015

Very easy to use... Hope it will increase sales!

Nitrotennis
United States
About 1 month using the app
December 10, 2019

Muy buena aplicación, poco a poco aprendiendo mas, totalmente recomendada a todos!
Sigan asi por favor

Diferevte
Italy
About 1 month using the app
May 29, 2017

Best email platform with easy intergrations with FB and shopify... little bit pricey but hey it is what it is!

Gear Trendy
Canada
About 1 month using the app
March 16, 2021

Incredibly over complicated. The sales guy makes it seem super great, but only if you have someone on staff to take all the tutorials and figure out how it all works together.

The Steeping Room
United States
About 1 month using the app
July 24, 2019

Very easy to install & use. Very creative & beautiful templates & the automation features are just so useful!

Petite Premiums Gift Shop
Philippines
About 1 month using the app
October 11, 2017

I've been using Klaviyo for a few weeks now. Here are my thoughts.

This app has potential to be awesome. It has very powerful tools that allow it to integrate with shopify and many other apps and should allow you to very specifically target customers based on event and other criteria. It should also allow you to track very closely what kind of emails are working and which are not.

In actuality it is very cumbersome to set up and manage. The reporting doesn't seem to track all conversions so it's really hard to know what's working and what's not. The stats take a long time to update. I tried integrating it with JustUno and the integration works sometimes and doesn't work other times. It doesn't integrate with any of the apps that do live chat. Customer service is basically MIA.

I haven't made up my mind whether to delete this app or not. I put a lot of work into setting up flows and list and it seems to have so much potential, but in actuality I was getting better results from a simple once a week generic email. The app is very expensive and if I can't get it worked out I will have to switch to something else.

Mezuzah
United States
About 1 month using the app
September 3, 2015

worst customer support. They dont even bother to reply to your request and if you will be facing any problem then that is only your problem , they dont care and they throw everything on shopify , that ask them even if the problem is from their end.That dont even know about their codes.

worst app dont use it , you will loose money instead of making from them as they claim because they dont have proper docs to train you and no support at all,

Fehez Com
Canada
About 1 month using the app
September 28, 2019

I like how it's easy to manage email campaigns, flow series, lists and segments. I highly recommend Klaviyo

Qualwear
Nigeria
About 1 month using the app