Reviews (2,373)

Overall rating
4.5
Counts per rating level
  • 77% of ratings are 5 stars
  • 6% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 13% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants find this app user-friendly with an intuitive interface and easy setup. They appreciate the customizable templates and flows for personalized marketing, as well as the seamless Shopify integration for targeted data. The app's segmentation tools and exceptional customer service are highly valued. Many have seen increased sales and engagement through consistent campaign emails and automation. Advanced features, ongoing improvements, and analytics offer strategic insights. Some merchants also enjoy the SMS feature. Despite higher pricing for smaller businesses, many find the investment worthwhile due to the value provided.

May 16, 2021

Exactly what I needed! So much easier than other apps I've tried! It's perfect! The flows and campaigns have become easier. It took me a few hours to figure out everything, now it's just falling into place. My Shopify developer recommended it and i'm glad he did!

KHALIXĒ
United States
1 day using the app
September 16, 2022

I want to know where I can find customer service help, it's been a month since I requested help via email and no one has replied to me.

SunnyHair
United States
About 1 month using the app
Klaviyo replied September 19, 2022

Hey there! That's no good - we're here to help. Can you forward your request to feedback@klaviyo.com? We'd love to get you the help you need.

Edited March 18, 2019

I Installed the app due to the good reviews it had, but it started giving me problems since the 4th week, I talked to a customer agent and I spent literally 3 hours within a week sending her emails and her just giving me useless articles, my problem was related to the code, apparently klaviyo had some code problem so I got in a call with an agent and I shared screen, we tried and he didn't solve the problem, all he said is, you need to delete all the klaviyo code, yes manually, and now my newsletter when someone puts something will redirect to klaviyo saying there was a problem, I'm so disappointed, frustrated and honestly angry with this app and the customer service.
All right, apparently i cant make 1 star reviews, it wont let me submitt so i have to put 2..

doxnation
Spain
About 1 month using the app
December 22, 2020

I can't use this app because I can't send any emails. I created 4 flows and run them live, but I didn't receive any emails on 3 different email addresses with 3 different devices. I can't run my store now too, because my clients won't receive any coupons that I promise to send them by email. There is no support too, it's been 35 hours since I emailed them, and they didn't answer yet. Very disappointed with this, I thought this app will be much more helpful

kindtouchlovers
United States
20 days using the app
July 16, 2017

Could not get this thing to work. I even had my Shopify merchant success person attempt to get down to the bottom of why it was not integrating. She couldn't figure it out either.

I'm sure this works for others, but I have had more luck with the Conversio App for sending targetted emails, abandoned carts, etc.

Deals Ops
United States
About 1 month using the app
October 18, 2016

Great app.

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Silicagelly
Malaysia
About 1 month using the app
April 28, 2020

The best app hands down! I've used other apps but none so easy as this. Take advantage of this app, it will boost your customers for sure!

AlwaysBougie
United States
1 day using the app
January 21, 2020

I still have not received confirmation email to be able to use the service. I also sent details to customer service a week ago today. No word yet. I would like to try it out, but for now I giving a one star.

Kan Goods
United States
19 days using the app
Klaviyo replied February 5, 2020

Kan Goods. Has this been resolved at all? We at Klaviyo definitely want to help. You can always connect with us at https://help.klaviyo.com/hc/en-us/requests/new

June 1, 2016

This app is so great. Easy to use and setup was a breeze.

Macsound Electronics Theatrical Supplies
Australia
About 1 month using the app
December 30, 2019

So far so very good. The app is working flawlessly and doing what it's supposed to do. I'm very happy with Klaviyo right now and still testing it within my store and looks very promising..

Intend to update this review on further testing. Kudos Klaviyo team!!

KiAfrica
Oman
28 days using the app